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Fri, Aug 3, 2018 12:04 AM
Cancel prepaid autopay from overseas
Help please.. how do I cancel autopay from my prepaid service now that I am in Australia?
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sandblaster
ACE - Expert
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57.8K Messages
4 y ago
Your options are to call or get your bank/credit card to block the charge. If using a credit card, cancelling the card and getting a new one issued will work. If you choose to call, the following came from support:
Customers in these situations need to call one of two numbers:
Outside of the U.S. - 1-314-925-6925 - The agent can call them back at their number so they don't rack up big toll charges.
Inside the U.S. - 1-800-901-9878
English and Spanish spoken. It's possible - depending on the agent they reach - they may be transferred within the company.
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