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Bearz1's profile

Contributor

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1 Message

Fri, Aug 3, 2018 12:04 AM

Cancel prepaid autopay from overseas

Help please.. how do I cancel autopay from my prepaid service now that I am in Australia? 

sandblaster

ACE - Expert

 • 

57.8K Messages

4 y ago

Your options are to call or get your bank/credit card to block the charge. If using a credit card, cancelling the card and getting a new one issued will work. If you choose to call, the following came from support:

Customers in these situations need to call one of two numbers:

     Outside of the U.S. - 1-314-925-6925 - The agent can call them back at their number so they don't rack up big toll charges.

     Inside the U.S. -  1-800-901-9878

English and Spanish spoken.  It's possible - depending on the agent they reach - they may be transferred within the company.

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