AT&T Community Forums

cancel my prepaid

How Can I cancel my prepaid while in another Country? On my last visit in the store in Quincy IL, the employee told me that the cancellation would be only by website "paygonline", but I'm not location this option on the site.

Responses

Accepted Solution

Official Solution

ATTHelp

Community Support

•

231.5K Messages

6 years ago

Hello @dafanti.

To cancel AutoPay for your AT&T PREPAID account you need to be logged in. Your initial password is the last four digits of your wireless number.

At the top of the page, select Home.
Select Manage AutoPay.
Select End AutoPay.
Follow the prompts to confirm cancellation of your AutoPay.

If you have trouble logging in to your account, you may be interested in the experiences of the customers in this thread. You can also reach us by phone. To best serve you while out of the country; please call +1.314-925.6925. Thanks for reaching out to us on Forums!

Dawn, AT&T Community Specialist

5

0

I

Indiamorrell

New Member

•

1 Message

by doing this does it completely cancel my account. I just wanna make sure I don’t end up with a bill in the poast.

Like

4 years ago

V

vkumar8

New Member

•

2 Messages

@ATTHelp

Hello, I am having the same problem. I have left the US and am trying to cancel my ATT prepaid account. I am unable to login to my account. I can't access my prepaid account to access any temporary passwords and have no ability to call any ATT support lines. There also doesn't seem to be any email address by which I can communicate my needs to ATT customer service. I am on autopay and so money is being deducted for a service I am no longer using. Kindly advise as to how I might rectify this issue. Thanks so much.

Like

4 years ago

0

sandblaster

ACE - Expert

•

64.7K Messages

@vkumar8 Account access is blocked from most locations outside of the US. Your only options to stop autopay without account access are to call the international support number or cancel your credit or debit card that is used for autopay. A possible workaround for account access is to use a VPN connection to a US based network or have someone you know and trust in the US login and do it for you.

Prepaid Support for travel abroad

+1.408.962.1025

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

4 years ago

0

V

vkumar8

New Member

•

2 Messages

Hello, thank you for your quick response. I wouldn’t mind asking a friend in the US to help me login and cancel autopay for me. However, I am trying to reset my password and am unable to do so, as temporary password is being sent to my ATT prepaid number, which I cannot access overseas.

May I ask what might be my best option in this situation? Thanks so much.

(edited)

Like

4 years ago

0

sandblaster

ACE - Expert

•

64.7K Messages

@vkumar8 If you need to reset your password, there is no alternative to receiving the text. Your best option is to cancel the card used for autopay. Report your card lost or stolen, they will issue a new card with a new number and charges against the old card will be denied.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

4 years ago

0

M

Miraiya

New Member

•

4 Messages

4 years ago

I recently got onto a new att family Plan and with that came a new number. I didn’t realize my att pre paid is on auto pay. Well unfortunately now I cannot log into my pre paid account with the old phone number and password. Is there any Other way of canceling?! Please help! I am paying for something I’m no longer using. Plus something that I am using.

0

C

carolacs

New Member

•

1 Message

4 years ago

(Edited per community guidelines) !!! I was literally getting help in the chat and when I said I wanted to cancel my prepaid they stoped answering me and they cut it out. Ridiculous. AND they blocked my online account. I want to cancel my prepaid account NOW. I have been literally trying it for weeks now. I am SO (Edited per community guidelines) that At&t is making it IMPOSSIBLE for me to do so. RIDICULOUS!!!

(edited)

1

0

H

HYEJINYEO

New Member

•

2 Messages

@carolacs I’m in same situation this makes me crazy. I paid a lot for the account that I’m not using. I’m not in US and I forgot my password, there’s no way to fix it! I’m even thinking I might have to stop my card and make a new card so AT&T can’t stole my money anymore!

I hate AT&T they always trying to steal our money!!!

Like

4 years ago

0

T

Tristanballard96

New Member

•

2 Messages

3 years ago

I have prepaid with auto pay im counseling my prepaid (Edited per community guidelines)

(edited)

0

V

Varalakshmi

Former Moderator

•

697 Messages

3 years ago

Hello @Tristanballard96,

Please be mindful about sharing your personal details like Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum, and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02, your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

0

T

Tristanballard96

New Member

•

2 Messages

3 years ago

Sorry thought this was my account

0

M

Marynaz

New Member

•

5 Messages

3 years ago

I need a help! ASAP!

Hello! The store sold me a locked phone (iPhone). How can I unlock it? I left for another country and I need help!

0

N

Nannee73

New Member

•

1 Message

3 years ago

By canceling my autopay, does this cancel my subscription automatically? What is your answer to Indiamorrell? We have the same question. Thanks a lot. Your answer will give me peace of mind.

0

sandblaster

ACE - Expert

•

64.7K Messages

3 years ago

@Nannee73 The way to cancel prepaid is to stop paying. By cancelling autopay, your plan will expire and not renew. 60 days after your plan expires, your account will be closed.

0

dafanti

cancel my prepaid

ATTHelp

Indiamorrell

vkumar8

sandblaster

vkumar8

sandblaster

Miraiya

carolacs

HYEJINYEO

Tristanballard96

Varalakshmi

Tristanballard96

Marynaz

I need a help! ASAP!

Nannee73

sandblaster

Related Conversations

Did this help you?

Tags