AT&T Community Forums

Cancel my prepaid plan being in another country

I moved to Argentina and I want to cancel my prepaid plan.

When I try to do this using myAT&T the webpage told me that I needed to reset my password. The problem is that is sending an SMS with my password to my cellphone number and I can't access it from here.

How can I cancel my service?

Responses

Accepted Solution

Official Solution

Constructive

Former Employee

•

30.7K Messages

3 years ago

accounts are blocked from outside the us you need to cancel the credit card associated with the account

2

M

mellijoaco

New Member

•

2 Messages

Thanks!
Do you know if I can do the same 'turning off' the card without cancelling?

Like

3 years ago

0

Constructive

Former Employee

•

30.7K Messages

the only way to stop autopay is to stop before you leave or cancel the card and have a new one issued

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Like

3 years ago

mellijoaco

Cancel my prepaid plan being in another country

Constructive

mellijoaco

Constructive

Related Conversations

Did this help you?

Tags