Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!
dd34's profile

New Member


1 Message

Saturday, January 21st, 2023 2:06 AM

Cancel AT&T Prepaid from Overseas

My husband and I had 2 AT&T Prepaid accounts that are on AutoPay. We cancelled when we left the USA in December 2021, we found we have been paying $33.71/ month for each number since, so in total, we've paid $809.04 to date for NOT USING AT&T services!!!! We are not being allowed to log on the Prepaid account so we can cancel the AutoPay, the 800 number isn't working, the automated chat does not even have an option for us! How/Where do I get help for this??? 

ACE - Expert


64.7K Messages

1 year ago

You can’t call an 800 number from abroad. You either need to call the prepaid international support number or cancel the card used for autopay. By the way, the way to cancel prepaid is to stop paying. Not sure what you did or thought you did to cancel but since you didn’t disable autopay, you didn’t cancel.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.