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lawoodward's profile

Tutor

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4 Messages

Tue, Jan 3, 2017 5:24 PM

Can I put my gophone number on hold

I am studying abroad for 4-6 months and want to know if I can put my gophone on hold so I don't lose my number

sandblaster

ACE - Expert

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58.8K Messages

6年前

@sweet100 Because the first $25 refill will expire and maybe the second one too if they are away the full 6 months. It would be like throwing $25 or even $50 away. With the $100 refill, the full $100 will still be on the account and can be used to pay for service.

Contributor

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3 Messages

6年前

@sandblaster Thanks that's helpful. That means the money in the account now will expire at the end of March no matter what. So the decision is between whether $25 added in March will result in a larger unused balance at the end of June, vs the balance in the account after one year if $100 is added. For most people this decision probably requires almost no thought. For others who don't use their phone much, there might have to be some calculating. In our case, where it might be a close thing, it seems like it will be better to add $100 to the balance at the end of March, rather than do it now. 

Contributor

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2 Messages

6年前

@lizdance40 

@lawoodward

@ATTCares

 

Thanks for helping clear this up!! I'm also about to make a long trip away from the states. This saves me the hassle of having to move my number elsewhere then move it back again. 

 

I just wanted to clarify, with putting the $100 deposit in my gophone account and changing to a 25c/min or $2/day plan, this means that for the entire time I'm away and not using my phone it will not deduct any of my balance because I'm not using it right? So I will be able to keep the $100 till I return, and I may then change back to my regular plan of $65/month and it will deduct from that balance?

 

Thank you so much!!!

Contributor

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2 Messages

6年前

@lizdance40 

@lawoodward

@ATTCares

 

Thanks for helping clear this up!! I'm also about to make a long trip away from the states. This saves me the hassle of having to move my number elsewhere then move it back again. 

 

I just wanted to clarify, with putting the $100 deposit in my gophone account and changing to a 25c/min or $2/day plan, this means that for the entire time I'm away and not using my phone it will not deduct any of my balance because I'm not using it right? So I will be able to keep the $100 till I return, and I may then change back to my regular plan of $65/month and it will deduct from that balance?

 

Thank you so much!!!

ATTHelp

Community Support

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195.7K Messages

6年前

Good morning @babyho.

 

You are correct! The funds will remain on the account and will not be used. Your balance is only deducted when you actually use the device, so your deposit will still be there when you get back Smiley Very Happy

 

Safe travels!

 

Katherine, AT&T Community Specialist

Tutor

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7 Messages

6年前

In the defense of the representative that you spoke with over the phone, they have an option in their system to extend the expiration date of your account. It is at their disposal. Sometimes, other representatives don't even require a payment to extend it for you to keep your number when you get back.

One way to check is going to att.com/mygophone. Log in using your phone number and your 4-digit passcode. Under your current balance, you will see when the expiration date is. You'll be able to see for yourself when the account will expire. You could even process a payment even if you're not in the U.S. as long as you have internet on you and a credit card, debit card or checking account.

One thing I would also want to point out, it doesn't matter if you have 0 or a positive balance, you can keep your number as long as you add money before the expiration date to extend it further.

Contributor

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2 Messages

5年前

Do yourself a favor, If you have a gophone & want to to keep it active for an extended period & NOT use it. Put a $100  (At ONE Time) card on it & it will keep the number active for 1 yr whether you use it or not ( ONLY IF you have a per minute plan or $2 a day, which you can change to if you want while your gone) I have a phone in my drawer I use as a spare & have had for 3 years that is on $2 a day plan & I put a $100 card on it every year & if I need more, I put it on. Otherwise I have never had a problem. VERY simple solution & NO once a month call or anything like that.

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