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lawoodward's profile

Tutor

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4 Messages

Tue, Jan 3, 2017 5:24 PM

Can I put my gophone number on hold

I am studying abroad for 4-6 months and want to know if I can put my gophone on hold so I don't lose my number

Accepted Solution

Official Solution

ACE - Sage

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98.6K Messages

6年前

@lawoodward

To elaborate.... If you change your plan to a $2 a day or 25 cent per minute before you leave, and refill with $25 it holds your account for 90 days.  $100 holds it for one year.  Since it won't be possible to refill while you are not in the US (you can send or receive codes by phone) your safe bet is the $100 refill in the $2 a day plan.  Then use it up before going back on a monthly plan when you return.  

Read  4.  https://www.att.com/legal/terms.prepaidPlanTerms.html

 

 

ATTHelp

Community Support

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195.7K Messages

6年前

Hello @lawoodward!

 

How exciting to be studying abroad! I will be more than happy to help answer your question!

 

With Go Phone numbers, you will need to keep a balance on the account and make a phone call at least once a month in order to keep your number. The number will be kept for around 90 days before it will go back into the queue to be recycled. 

 


One thing I recommend doing in order to keep your number is when you leave; either give your phone or SIM card to someone, whom you trust, here in the states to make a quick phone call so the number won’t become inactive.

 

Thank you for reaching out to us! Enjoy your time aboard!

 

Katherine, AT&T Community Specialist

sandblaster

ACE - Expert

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58.8K Messages

6年前

In addition to what @lizdance40 said, I am pretty sure there is no requirement to "make a phone call at least once every month" as stated by ATTCares. @ATTMobilityCare, could someone please confirm whether there really is a requirement to place a phone call a month?

ACE - Sage

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98.6K Messages

6年前

@sandblaster  I'm glad you noticed that.  I read that once before and it has to be wrong.  Especially since we give out this information all the time to people traveling for long periods.  I would hate to think we are giving bad advice.   Picking through the Gophone terms, I dont see any usage requirement.  ?hmmmm?

 

Tutor

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4 Messages

6年前

Thank you @lizdance40.  I called AT&T and the rep who helped me said that I could put my number on hold for 6 months and when I was back in the US all I had to do was make a payment to my gophone account.  I hope she was correct! 🙂

Tutor

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4 Messages

6年前

Hi

Thank you for your reply.  I called customer service and I was told by the lady I spoke with that she could put my number on hold for 6 months until I return to the US and when I return I only need to make a payment to my account.  Is the lady I spoke with incorrect?

ATTHelp

Community Support

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195.7K Messages

6年前

Hello again @lawoodward

 

Thank you for responding.

 

After some research, it does sound like the rep was talking about Reduce Rate Suspension.  Currently this service is only available to our postpaid accounts.

 

If you have any other questions, we are happy to help! Have a great rest of the day.

 

Katherine, AT&T Community Specialist

ACE - Sage

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98.6K Messages

6年前

@lawoodward  The rep you spoke with was wrong.  That service is for postpaid accounts.  Prepaid cannot suspend service.   

The "use every month" is nonsense.  It isn't possible if you are out of the country for 4-6 months.   Still combing through TOS.

 

ACE - Sage

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98.6K Messages

6年前

@sandblaster

https://www.att.com/legal/terms.prepaidPlanTerms.html

I keep re reading and see nothing about using the phone monthly.  People use this all the time, and have never been told to use the phone each month.  Not possible.  Another ATTCares boondoggle?

 

sandblaster

ACE - Expert

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58.8K Messages

6年前

@lizdance40 I'm even more certain that monthly thing is wrong. The only requirement to keep a number and an account active is to keep a positive balance. That's why they have expiration dates on refill cards.

ACE - Sage

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98.6K Messages

6年前

Agreed.  I would like ATTCares to correct the bogus information though.  I mean really, who is a customer supposed to believe?   2 employees with bad info?   Yipes.  

 

Tutor

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4 Messages

6年前

Ok, I'm officially confused LOL.  Do I have no option for keeping my phone number if my gophone is not active?  Someone mentioned keeping a balance on my phone (getting someone to do it for me each month while I am away) to keep it active but is there a requirement as to how much of a balance - I can't afford to pay the monthly plan I am currently paying.  I'm affraid to call customer service again as I was apparently given the wrong information 😞

sandblaster

ACE - Expert

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58.8K Messages

6年前

@lawoodward Reread @lizdance40' post #3. That method will work. The issue with keeping a balance on the account is that refills expire if not used. The expiration time differs according to the amount of the refill. A $100 refill is good for a year.

ATTHelp

Community Support

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195.7K Messages

6年前

Hey @lawoodward,

 

A big shout out to the community Aces @lizdance40 and @sandblaster, thank you for posting to this thread and correcting me! I sincerely apologize for the misinformation I gave you about the number being recycled after 90 days, and making a phone call every month.

 

After enlisting extra resources for this issue I have confirmed @Lizdance40’s 3rd post is correct. Your best option to keep your number is to go with the $100.00 refill since it is good for a year. This will be a better deal than refilling it with $25.00 a couple times while you are abroad. The phone number would be recycled 60 days after your plan expiration date.

 

We are sorry for the misinformation and confusion you received from our customer service representative. Only postpaid accounts are able to hold their number for up to 6 months.

 

Thank you all again for posting; and calling me out on my mess up. We don’t want our customers wondering if they have the correct information after speaking with us! However if we do, you bet we will correct ourselves since our customers are worth more than our pride. Thank you all for being the best part of AT&T.

 

Please let us know if you have any other comments or concerns, best regards.

 

Katherine, AT&T Community Specialist

Contributor

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3 Messages

6年前

ATTCares says

"Your best option to keep your number is to go with the $100.00 refill since it is good for a year. This will be a better deal than refilling it with $25.00 a couple times while you are abroad."

If the OP will be abroad for 4-6 months, why is it better to pay $100 rather than refill $25 twice?

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