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lawoodward's profile

Tutor

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4 Messages

Tuesday, January 3rd, 2017 5:24 PM

Can I put my gophone number on hold

I am studying abroad for 4-6 months and want to know if I can put my gophone on hold so I don't lose my number

Accepted Solution

Official Solution

ACE - Sage

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116.1K Messages

7 years ago

@lawoodward

To elaborate.... If you change your plan to a $2 a day or 25 cent per minute before you leave, and refill with $25 it holds your account for 90 days.  $100 holds it for one year.  Since it won't be possible to refill while you are not in the US (you can send or receive codes by phone) your safe bet is the $100 refill in the $2 a day plan.  Then use it up before going back on a monthly plan when you return.  

Read  4.  https://www.att.com/legal/terms.prepaidPlanTerms.html

 

 

Community Support

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229.9K Messages

7 years ago

Hello @lawoodward!

 

How exciting to be studying abroad! I will be more than happy to help answer your question!

 

With Go Phone numbers, you will need to keep a balance on the account and make a phone call at least once a month in order to keep your number. The number will be kept for around 90 days before it will go back into the queue to be recycled. 

 


One thing I recommend doing in order to keep your number is when you leave; either give your phone or SIM card to someone, whom you trust, here in the states to make a quick phone call so the number won’t become inactive.

 

Thank you for reaching out to us! Enjoy your time aboard!

 

Katherine, AT&T Community Specialist

ACE - Expert

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64.7K Messages

7 years ago

In addition to what @lizdance40 said, I am pretty sure there is no requirement to "make a phone call at least once every month" as stated by ATTCares. @ATTMobilityCare, could someone please confirm whether there really is a requirement to place a phone call a month?

ACE - Sage

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116.1K Messages

7 years ago

@sandblaster  I'm glad you noticed that.  I read that once before and it has to be wrong.  Especially since we give out this information all the time to people traveling for long periods.  I would hate to think we are giving bad advice.   Picking through the Gophone terms, I dont see any usage requirement.  ?hmmmm?

 

Tutor

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4 Messages

7 years ago

Thank you @lizdance40.  I called AT&T and the rep who helped me said that I could put my number on hold for 6 months and when I was back in the US all I had to do was make a payment to my gophone account.  I hope she was correct! 🙂

Tutor

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4 Messages

7 years ago

Hi

Thank you for your reply.  I called customer service and I was told by the lady I spoke with that she could put my number on hold for 6 months until I return to the US and when I return I only need to make a payment to my account.  Is the lady I spoke with incorrect?

Community Support

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229.9K Messages

7 years ago

Hello again @lawoodward

 

Thank you for responding.

 

After some research, it does sound like the rep was talking about Reduce Rate Suspension.  Currently this service is only available to our postpaid accounts.

 

If you have any other questions, we are happy to help! Have a great rest of the day.

 

Katherine, AT&T Community Specialist

ACE - Sage

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116.1K Messages

7 years ago

@lawoodward  The rep you spoke with was wrong.  That service is for postpaid accounts.  Prepaid cannot suspend service.   

The "use every month" is nonsense.  It isn't possible if you are out of the country for 4-6 months.   Still combing through TOS.

 

ACE - Sage

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116.1K Messages

7 years ago

@sandblaster

https://www.att.com/legal/terms.prepaidPlanTerms.html

I keep re reading and see nothing about using the phone monthly.  People use this all the time, and have never been told to use the phone each month.  Not possible.  Another ATTCares boondoggle?

 

ACE - Expert

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64.7K Messages

7 years ago

@lizdance40 I'm even more certain that monthly thing is wrong. The only requirement to keep a number and an account active is to keep a positive balance. That's why they have expiration dates on refill cards.

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