5GB of Hotspot Data With an Unlimited Plan
alldayvikings28's profile

New Member

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1 Message

Sunday, November 27th, 2022 2:26 AM

Can i get a refund?

I bought the 65$ max pre paid plan to use with an existing phone I already have.  My phone is listed under phones that are compatible with the at&t service.  I activated the sim card online and choose the plan I wanted and paid for the month of service, turns out my phone will not work with at&t so I've paid for service I cannot use.  Can I be refunded for it?

Accepted Solution

Official Solution

Fl_retire

ACE - Professor

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2.7K Messages

2 months ago

No, there is no refund for prepaid. 

ACE - Sage

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104K Messages

2 months ago

The prepaid bring your own phone website recommends that you check your IMEI, did you?

https://www.att.com/buy/byod/identify?devicetype=phone

ATTHelp

Community Support

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207.2K Messages

2 months ago

Hi alldayvikings28, we are here to shed a light on our refund policy and look into your device compatibility with our AT&T Prepaid service!

 

Thank you to our ACEs for stepping in to help. 

 

What Fl_retire stated is true, we are unable to refund Prepaid service as per our terms & conditions. We do want to check if your device will work on our network, to do so we'll need your device make & model.

 

Also, let us know if your device is unlocked or if its AT&T carrier locked. Here is the list of unlocked devices that will work on our network and the AT&T devices that are compatible to our network. 

 

Let us know if this helps! Thank you for reaching out to the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist 

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