Being Charged for Gophone that I don't use
I just spent two hours on the phone and in chat online in an attempt to shut down my gophone auto-refill for a phone that I don't even use since my wife and I signed up for a new account together. In an attempt to stop the charges to my credit card for a phone I don't use (and the agent at the store promised I would no longer be charged for...) I talked to three agents, the first transferred me, the second put the phone down and left to chat and laugh in the background with her friends. I could hear them. I thought she would actually return to the phone, but gave up after waiting 40 minutes.
I tried online chat. After a half hour of back and forth, she said I would need to call the go phone customer service people back. When I actually have time to sit around on the phone I will be taking names and asking for managers every step of the way.
Does anyone know if they can track down who took my call and actually discipline people for stunts like that?