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docroc67's profile

Teacher

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22 Messages

Sunday, July 10th, 2016 5:52 PM

Backing up address book to cloud

I have an AT&T Wireless GoPhone.  I want to make sure my contacts are backed up to the cloud.   I have TWO questions:

 

(1) Do I have to use the AT&T Address Book on my phone as opposed to the phone's contact database?   If not, how to I get the phone book to synch to the cloud?

 

(2) If I DO have to use the ATT Address Book, how do I login to it on the AT&T website?  WHen I goto the website to do it, it refuses to accept the phone number and password (PIN) that I use successfully for other GoPhone maintenance tasks.

 

Thanks

ACE - Sage

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115.9K Messages

8 years ago

Here is the tutorial and information.  https://www.att.com/att/addressbook/desktop/en/index.html#tab3

 

I strongly suggest you designate another default for your contacts.  If you leave ATT service, the cloud and ATT address book is immediately unavailable to you and you can't retrieve anything.  We get upset posts from customers who switched to other carriers and lost contacts and personal photos.

 

 

Teacher

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22 Messages

8 years ago

So I guess the answer to my first question is YES.  

 

So I went to the tutorial to try to set up the ATT Address Book.  I determined that my phone is compatible.  However, when I go to the Address Book menu, anything requiring communication says I don't have a cellular connection.  Yet, in settings, I have cellular data turned on and I even tried turning on data roaming to see if that made a difference; it didn't.  I am home and able to use my phone and it shows several bars of signal.

 

Any suggestions?  Thanks

 

Teacher

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22 Messages

8 years ago

Actually, I solved the communication error  problem myself:   You apprently have to shut off WIFI in order to force the phone to use cellular data.  OK, so it synched.

 

However, the other question from my original post is still an issue -- I cannot sign up to register the address book because it won't recognize my GoPhone number and PIN as a valid ID.

 

 

ACE - Sage

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115.9K Messages

8 years ago

You have to register first.  Just like ATT messages, it uses a user name and password, not your current account login.

 

 

Teacher

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22 Messages

8 years ago

Thanks.

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