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pria.mn9's profile



1 Message

Monday, September 3rd, 2018 5:24 PM

Autopay fails every month



I have an  AT&T prepaid service with autopay enabled. I have been using this service for 2+ years.

I see that Autopay is failing every month. My service is interrupted till I make an additional payment in addition to the payment of my chosen plan.

I am asked to pay $12 extra every month.

What is happening? There is no way to raise this issue through my AT&T internet account.

This is plain extortion from the customers. AT&T advertises a price and then they demand you to pay extra for restoring the service.


Every month I am calling up the customer service.


Community Support


215.7K Messages

5 years ago

Hello @pria.mn9, we'd be glad to assist you. We recommend logging into your prepaid account to confirm that the correct card is on file. Also try contacting your bank to find out why the payment is declining. Thanks for reaching out to us.


Makaela, AT&T Community Specialist.

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