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samhughes57's profile

Contributor

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1 Message

Mon, Oct 10, 2016 11:56 AM

AutoPay enrollment is currently unavailable?

So my issue is just as the title says, every month when I try to pay my bill, an error pops up when i try to set up autopay "AutoPay enrollment is currently unavailable. Please try your request again in 2 days."  Which has been the case for the past several months.  Thanks in advance for any help!

ATTHelp

Community Support

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195.9K Messages

6 y前

Hi @samhughes57!

I’m sorry to hear you have been having this inconvenience with AutoPay! I can definitely understand how upsetting that can be, I know I personally would be late on all of my bills without it! Let’s take a look and see what might be causing this!

Do you want to set it up for a postpaid or prepaid (GoPhone) account?

When trying to set up through a PC, I recommend clearing the cache of your browser and testing it with another Internet browser such as Google Chrome or Mozilla Firefox.

As a last resort, have you tried using the automated hotline to set it up as an alternative? You can do that by calling 800.901.9878 and following the prompts to AutoPay.

Let me know how it goes! Take care and have an awesome week!

 

Bradilynn, AT&T Community Specialist

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