Skip to main content
AT&T Community Forums

New Member


1 Message

Tue, Aug 4, 2020 2:04 AM

Attached take ur money too

I first sign up with art cause of the virus and I had a similar card tryed to turn it on but my phone was not comparable cause it was ayr old but I had mins on a card I always liked art and they were supost to help us my aunt retired and was one of the 1st employee that ever worked for them my family even bought into them my uncle even worked for. Them and a few other members well I had to buy a new phone. EVEN though I was just in a very bad accident in hospital for 3months and could not walk. Payed again on top of 30$payded 50$ then I still did not have services well again payed 75 finnilly this guy that worked for them turn my sever se and now that I try telling them my disiblity check hits on 3no proplem I am told just call and they would help I called and my card was stolen and I had payed 45$ and owe5 more $. To have services back on I'm told I have to pay the whole 75 and they could not help me I explain I was trying to do the right thing by calling to pay my bill and my card was stolen they could not replace my card and I had to pay the interest amount again. Wow in today they say they. Want to help. Cause of the crona virise. All they r doing is bring stress on people and taking there money  


Brand User

Community Support


133.9K Messages

2 months ago

Hello, @Tracihaire,


Thank you for reaching out. We'd love to see what we can do. Is this a prepaid or postpaid AT&T mobility account? If this is a prepaid account, please call 800.901.9878 for assistance.


If this is a postpaid account, the full amount will need to be paid before service is restored. Here's more information on restoring wireless service.


Have a great week.


James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question