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Monday, March 23rd, 2020 9:37 PM


Hi, I'll return to my country next week because of virus. So, I'd like to cancle AT&T PREPAID. My balance expires on May. Do I have to use it until May?

Community Support


232.1K Messages

4 years ago

Hello @qor5710,


We can definitely provide you with some more information about canceling your AT&T PREPAID service. If you don’t pay (refill) your AT&T PREPAID balance, we’ll automatically cancel your service 60 days after the balance expiration date. Be sure to Remove AutoPay so you don’t make unintended payments. You can review the information on our website at the following link to learn more about how to Cancel your AT&T PREPAID service. Hope this helps!


Sean, AT&T Community Specialist

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