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Contributor

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2 Messages

Fri, Aug 25, 2017 3:47 PM

AT&T Prepaid Account - Balance Expiration

Hello! I saw a line in the user guide accompanying my Prepaid SIM card kit, under "Common questions":

 

Q: What happens to the balance in my account if I don't use all the funds before they expire?

A: Funds are forfeited, and the account begins a 60-day grace period before it is cancelled. [...]

 

Could someone explain what the "funds" means here? Is this saying that if I load some amount of money into my account and do not use it up before the balance period ends, the remaining amount of pre-charged money disappears?

 

Since I use a daily plan right now, this seems really confusing to me as to how I should pay/preload my account. Thanks in advance to anyone who'd answer this question!

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sandblaster

ACE - Expert

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43.1K Messages

3 years ago


@Aricole wrote:

 

 

Could someone explain what the "funds" means here? Is this saying that if I load some amount of money into my account and do not use it up before the balance period ends, the remaining amount of pre-charged money disappears?

 


Yes, that is exactly what that means. However, as long as you add money to your account before the expiration date, you will extend the expiration date of your remaining balance. For example, say you had a $10 balance set to expire tomorrow. A $25-$99 refill expires in 90 days, so if you added $25 today, the entire $35 would now expire 90 days from today. Most people on the "per use" plans just refill with $100 since a $100 refill is good for 365 days.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

3 years ago

great. so how come the max you can pay is $38???

Contributor

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2 Messages

2 years ago

Is the payment plan still available?

 

lizdance40

ACE - Sage

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78.5K Messages

2 years ago

@peterwu

What payment plan?  

Prepaid TOS.  Plan expiration’s in section 4.  https://www.att.com/legal/terms.prepaidPlanTerms.html

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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