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Evanquinones's profile

New Member

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2 Messages

Sunday, February 26th, 2023 5:23 AM

Att phone locked by att

I was wondering if my phone is locked by att and is paid off can I use att prepaid with a esim 

Accepted Solution

Official Solution

ACE - Sage

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116.6K Messages

1 year ago

As long as it is paid off and under no contract, yes you can switch your phone number and phone and use AT&T prepaid.

AT&T does block activations on prepaid for phones that are still under contract or installment on postpaid plans.

I always advise people to unlock their phones before switching to prepaid so that you don't trigger the 6-month lock on a paid off phone.

New Member

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2 Messages

1 year ago

They said it’s still attached to the account or something will that affect it 

ACE - Sage

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116.6K Messages

1 year ago

It has to be paid off, and should be unlocked. If it's not paid off, you cannot use it on prepaid that would be the attachment AT&t would be referring to

Community Support

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230.7K Messages

1 year ago

We'd be more than happy to provide some context on switching from standard wireless to PREPAID, Evanquinones.

 

Special thanks to our ACE, formerlyknownas, for their great expertise.

 

We recommend viewing this resource for switching from wireless to PREPAID services

 

Here’s what to know. Make sure that:

  • Your current AT&T wireless account has been active for at least 30 days
  • Your account isn’t past due
  • Your current wireless bill isn’t combined with another service, like DIRECTV or AT&T Internet
  • Your current line isn’t on a business account

Please let us know if this helps. Thanks again for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist. 

 

 

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