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Thursday, July 1st, 2021 8:24 AM

AT&t offered me a free phone I tried to claim it

When AT&t offered me a free phone and I called the 800 number 3G hotline number I got told I was getting an a12 sent to my address I never got it that was 2 days ago now that was supposed to get it I can't find an order number now anywhere no history of it can't find any history of the conversation the only thing they can find is that I claimed my offer, now here it is almost the first and my phone's going to be shut off because it's a 3G phone and they're not going to let me use it no more and I don't get the phone that I ordered or I was supposed to be given I don't know what to do I need help I think they shipped it to the wrong person or he didn't put in my order correctly but I can't get help ? I need a phone asap I can't be without a phone I got kids I got a job that needs it I have to have a phone at work this isn't okay please help me I need to get my phone I need to find it and you find out where it's at or how to find it I don't even know who to talk to

Accepted Solution

Official Solution

ACE - Sage


115.8K Messages

3 years ago

Your phone is not going to be shut off. AT&T just wanted to make sure that you had a replacement coming. I don't know when you had your replacement ordered but it takes about two weeks, or at least everyone I've spoken to it took two weeks for their phone to arrive.  

Once you contact at AT&T about your free phone they would have taken your number off of the shut-off list.   Unless 3-g is completely shutting off in your area there is no reason your current phone will not work till February 2022. That means when your replacement arrives you can put it aside until your current phone stops working.

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