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Radiation's profile

2 Messages

Tuesday, May 14th, 2024 8:56 PM

At&t Hotspot Box running Slow (NETGEAR Nighthawk M6)

My Hotspot box is really slow for gaming sometimes. At first it was good but over the past couple of days it's been SUPER slow on Online Gaming. It's so slow in-fact i LITERALLY have to use different launch options on steam to even decrease lag BUT still it's been slow. I have the hotspot on 5G mode and Long range mode as well. I just want to know why and a way to prevent it. I am the close to my hotspot box but even then it's so honestly disappointing we are paying 90$ a month for a slow hotspot. The only time it's fast is when I'm streaming like watching you tube videos or just searching up stuff online. I need some way for it to run faster.

Thank You.

2 Messages

1 month ago

Slow for gaming MOST of the time 

Community Support

 • 

232.8K Messages

1 month ago

Hello @Radiation,

Thanks or reaching out us, we're right here to look into this and get this resolved for you.

 

Here are a few recommendations we'd like you to try to help troubleshoot your HotSpot connection: 

  • Reset your device. ~ This is the fastest fix in most cases. 
  • Move closer to the HotSpot. ~ The further away you are from the Hot Spot, the weaker your signal gets
  • Adjust the frequency of the HotSpot. ~ If you are in an apartment or you are close to your HotSpot, we recommend using the 5GHZ frequency. This frequency provides a strong signal in local areas.

In addition, you can check out Mobile HotSpot Solutions to find out why you may be having trouble with your connection. 

Also, you can check this link for more information.

 

We hope this information helps, if there is anything else please do get back to us.

Thank you for contacting AT&T Community Forums.
Veronica, AT&T Community Specialist.

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