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drpeppy's profile

Contributor

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1 Message

Sunday, June 11th, 2017 1:11 AM

AT&T gophone porting error

I checked the porting status of my old number and the status says finished. However, when I try to log into my gophone account, I keep on getting the error "The wireless number you entered is not associated with a valid GoPhone subscriber. Please check the number and try again." I tried looking my number on my phone but it says my number is unknown. what should I do? 

Community Support

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231.3K Messages

7 years ago

Greetings @drpeppy,
 
Thank you for reaching out to us on the Community Forums! I am sorry to hear your porting process has not been smooth. I will be more than happy to assist you with this!
 
Depending on your port status, you can try to manage your GoPhone account here.
 
In order to gather more information, I will be reaching out to you via private message. Please check your Forum’s Inbox for this!
 
I look forward to looking into this and figuring this all out for you. Have a great day!
 
Jonathan, AT&T Community Specialist
 
 
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