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caymanisle's profile



1 Message

Monday, August 14th, 2017 3:40 PM

apply my credit balance towards data


My phone number is ###-###-####.  I added $25 to the account with an ATT Prepaid card and the balance is showing as a credit on the account.  How do I apply that credit to top up my available data to add 2GB?





[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Community Support


229.7K Messages

7 years ago

Hello @caymanisle,

Thank you for reaching out on our Community Forums. We definitely do not want you to miss out on being able to use your data. Not to worry, we are here to help!

Please send a private message to @ATTCares, please include your full name, account number, and the phone number associated with your AT&T account.

We look forward to hearing back. Take care and have a great day!

Denise, AT&T Community Specialist   

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