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New Member

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1 Message

Fri, Feb 14, 2020 8:35 PM

Additional Payments in Prepaid Not originally mentioned

Just got a notice that there's a "next payment" in a month even though I just paid for the whole year. Why is this not mentioned on the website for the plan and how many other hidden costs are there?

Responses

mobilemax

Employee

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796 Messages

2 months ago

Hello,

It depends on the plan you have. If it’s a plan where you paid online through att.com/prepaid, there are some yearly promotions showing that aren’t available anywhere else. The monthly refill date might show, but wouldn’t take any more funds than the promotion needed. You can check your account by visiting paygonline.com to know for sure.

If it’s that you added $100 or more funds, that will hold the number and account open for up to one year from refill, but doesn’t guarantee service for a year if you choose a monthly plan. It will pull from the funds to refill until it can’t and then ask for payment.

(edited)

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