New Member
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1 Message
Active armor not working.
Call and protect was working fine but Active armor is doesn’t won’t I have an I have uninstalled restart my phone installed it again and and doesn’t work
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New Member
•
1 Message
Call and protect was working fine but Active armor is doesn’t won’t I have an I have uninstalled restart my phone installed it again and and doesn’t work
to load
Accepted Solution
Official Solution
ATTHelp
Community Support
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230.7K Messages
1 year ago
Hello @Hi_1234, we're happy to provide troubleshooting steps to resolve your Active Armor concerns.
We understand the importance of your ActiveArmor app working properly. We merged AT&T Call Protect and AT&T Mobile Security into one easy-to-use app, so make sure that you delete the Call protect app from your device, and then download the ActiveArmor app and sign in.
In addition, to use AT&T ActiveArmor mobile security, you must have:
If you meet these requirements, try our ActiveArmor Troubleshooting help page and the steps below:
Meet us back here with the results of the troubleshooting steps if you still have questions, and we'll be happy to assist with additional troubleshooting options for your ActiveArmor app. Thank you for contacting AT&T Community Forums.
Alasani, AT&T Community Specialist
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