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Cpark94's profile

New Member

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2 Messages

Friday, February 3rd, 2023 6:53 AM

Activating a Prepaid ESIM in Canada

I ordered an prepaid esim but I will be in Canada for the next few months. When trying to activate the esim in Canada, I am not getting any service. 


Am I experiencing issues because I am in Canada? Or is this something separate?

I have attempted to call customer service but keep being redirected in a circle because my number can’t be found in the system.

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

1 year ago

You need to be in the US in range of the ATT network to activate.

New Member

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2 Messages

1 year ago

Thanks for your feedback on this! However, I was finally able to reach a customer service representative and they were able to assist me in activating the plan in Canada. 

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