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Helen9876's profile

Contributor

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1 Message

Fri, Jul 7, 2017 3:27 PM

Activated SIM card for new GoPhone account but will not let me login with temporary password??

Can anyone help me with this problem? I installed a new SIM card for a GoPhone account. Everything went smoothly until I had to login to Manage My Account and add a payment. My temporary password would not allow me to login to the account, and now it says I have to wait an hour to login again?
ATTHelp

Community Support

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172.4K Messages

4 y ago

Hello @Helen9876,

 

I can certainly understand the struggle which it can take, to access an account. I would be more than happy to assist you!

 

I would like to take a look into all of account access information. This way we can dig deeper into finding the best resolution available. I’m going to be sending you a message to your Community Forum’s Inbox. Please keep an eye out for it, this way we can thoroughly investigate this.

 

I hope you find this helpful. Let us know if you have any other questions. Have a wonderful day.

 

James, AT&T Community Specialist

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