Enjoy 16GB of high-speed data for $25/mo.
P

New Member

 • 

2 Messages

Thu, Oct 8, 2020 2:23 PM

Activate new service (1-year pre-paid), port another number, already have SIM

I wish to activate a new 1-year pre-paid service and port our AT&T home landline number to it.  The store gave me a SIM and said I need to do this online for the $300 1-year offer.

 

--The store gave me a SIM, but the offer page automatically applies a new SIM charge.  Do I need to order a SIM?

--How do I port the other number to this device?  The store said this is possible to do.

 

Thank you.  

Accepted Solution

Official Solution

ACE - Sage

 • 

97.4K Messages

Il y a 2 y

Purchasing the $300 plan must be done online and you must use the SIM card that they send to you. The SIM card you were given in the store is not going to be used. When you purchase the $300 plan online please save the order and order number. You will need this information when you port your landline number and activate you $300 plan

 

Tips;

1. Sign up via website and fill in all appropriate information including porting info, shipping address, credit card, etc. I received my SIM card the next day as it was shipped overnight via FedEx.
2. Once you receive your SIM card and have your phone ready, call 866 975 0050 to activate via phone and have your AT&T Order # handy.
3. Explain you'd like to activate your service and provide phone number, SIM card and IMEI. The agent will then ask you for payment to activate service.
4. \*\*THIS IS IMPORTANT\*\* To avoid getting double charged, tell them you've already provided that when you ordered and tell them they can do this via your AT&T Order #. Provide that to them and do NOT provide a credit/debit card to them.
5. If they claim they can't do this, ask to speak with a supervisor or someone else. Your account will be activated and within 30 minutes or so the payment of $300 + taxes will get charged to your credit card you provided during the initial order. Your service will not work until this payment is applied, but in my experience it took anywhere from 5 min to 25 min.
6. Once this is complete, you can setup your account online and manage your account via the website:  [https://www.paygonline.com/websc/loginPage.html](https://www.paygonline.com/websc/loginPage.html

New Member

 • 

2 Messages

Il y a 2 y

Thank you!

Constructive

Employee

 • 

27.9K Messages

Il y a 2 y

@lizdance40  is porting an att landline considered a new number? 

ACE - Sage

 • 

97.4K Messages

Il y a 2 y

For the purposes of the $300 promotion , yes

Constructive

Employee

 • 

27.9K Messages

Il y a 2 y

Good to know 

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.