
New Member
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4 Messages
activate device with prepaid sim kit
Hello, I paid $300 for 12-month prepaid plan, they delivered sim kit on Friday 7/14. I also received the text with link to activate device, after input ICCID, IMEI plus service zip code, I got the message “we are working on our system right now. Give us some times and try again later”. I kept trying and today as 7/18 I still saw the same message. I tried to call 800-901-9878/ 877-852-0349/ 877-426-0525 and text to "75421" with prepaid but nothing work because either my phone or number is activated. is there any way I can get this resolved?
Accepted Solution
formerlyknownas
ACE - Sage
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113.4K Messages
5 months ago
ATT needs to fix it's system. Activation only possible in USA...
Wifi access recommended to start
Tips to activate $300 plan
AT&T Prepaid $300 for 12 months Promo (ADVICE WHEN SIGNING UP)
After signing up for AT&T Prepaid and the $300 promo offer and having issues with activation:
1. Sign up via website and fill in all appropriate information including porting info, shipping address, credit card, etc. SIM card may be shipped overnight via FedEx.
2. Once you receive your SIM card and have your phone ready, call 866 975 0050 to activate via phone and have your AT&T Order # handy.
4. Explain you'd like to activate your service and provide phone number, SIM card and IMEI. The agent will then ask you for payment to activate service.
5. \*\*THIS IS IMPORTANT\*\* To avoid getting double charged, tell them you've already provided that when you ordered and tell them they can do this via your AT&T Order #. Provide that to them and do NOT provide a credit/debit card to them.
6. If they claim they can't do this, ask to speak with a supervisor or someone else. Your account will be activated and within 30 minutes or so the payment of $300 + taxes will get charged to your credit card you provided during the initial order. Your service will not work until this payment is applied, but in my experience it took anywhere from 5 min to 25 min.
7. Once this is complete, you can setup your account online and manage your account via the website: [https://www.paygonline.com/websc/loginPage.html](https://www.paygonline.com/websc/loginPage.html)
If you provided a credit card number and end up getting charged twice, call the AT&T Payments/Refunds line at: 866 608 3007 and they will look up your account and process the refund.
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Ivynguyen
New Member
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4 Messages
5 months ago
thank you!
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