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jeffydaven's profile

Contributor

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3 Messages

Thu, Jun 16, 2016 8:54 AM

Account Balance and Expiration

1Refill cards have varying expiration dates. $10 to $24 refill cards expire in 30 days, $25 to $99 cards expire in 90 days, and cards worth $100 or more expire in 1 year.

 

If I charge USD 100 into my GoPhone account, will I still be able to use the $100 balance to pay for a $45/month unlimited data plan when I enter the US?

 

Community Support

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15.2K Messages

5 y ago

Hi @jeffydaven,

 

Thank you for reaching out to AT&T through Community Forums! You are absolutely correct!
 
If you are making a payment to the GoPhone account over $100, the balance does get applied to the rate plan that you select. So in this case, if you go with the $45/month plan, you are looking at 2 months of service.
 
You need to be logged in to your myAT&T account to complete these steps. If you’re new to using myAT&T to manage your GoPhone account, the user name is your 10-digit wireless number, and the initial password is the last 4-digits of your wireless number.

Change your GoPhone rate plan from myAT&T
 
1.      Follow these steps to change your GoPhone rate plan from myAT&T.
2.      At the top of the page, select Rate Plans.
3.      Next to the rate plan you’d like to change to, select Change to this plan.
4.      Verify your change.
5.      To confirm your rate plan change, select Continue.

Change your GoPhone rate plan using our automated phone service
 
1.      Follow these steps to change your GoPhone rate plan using our automated phone service.
2.      Call 800.901.9878 (611 from your AT&T wireless phone).
3.      Follow the prompts to say Plans and Packages (press 2).
4.      If prompted, enter your four-digit password (initially the last 4-digits of your wireless number).
5.      Follow the prompts to say Other plans (press 3).
6.      Follow the prompts to say Monthly (press 1) or Daily (press 2).
7.      If prompted, follow the prompts to select the plan you’d like to hear about.
8.      Follow the prompts to say Choose this plan (press 1).
9.      Follow the prompts to verify your change and confirm your rate plan change.
 
For additional information and step-by-step instructions on how to change the GoPhone plan, you can click on Change your GoPhone rate plan.
 
Hope this helps! Thank you for choosing AT&T GoPhone for your wireless services when traveling in the US!

 

 

Kevin, AT&T Community Specialist

Contributor

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3 Messages

5 y ago

thanks a lot!

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