AT&T related help: HBO Max sign-in FAQ



brucelmcguire's profile

New Member

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1 Message

Friday, July 29th, 2022 12:48 AM

Why can’t I log into HBO max with my ATT sign in info when it’s included with my wireless plan?

Trying to login to HBO max using my Att login info and I’m getting “can’t verify service”

Accepted Solution

Official Solution

Community Support

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229.8K Messages

2 years ago

Hi all,

Big update! HBO Max is now Max! This means there is a new app and the HBO MAX may not work anymore. Most smart devices will prompt you to download the Max app and sign you in automatically.

If you have a smart TV or other device, you may need to download the Max app and manually sign in. 

Signing In

 

When you are logging into Max, be sure you are using the AT&T user ID and password account that gives you access to Max. Check to be sure your wireless plan includes access to Max. Sign in to MyAT&T and then go to your account page and find the Max tile.

To sign in to Max from your phone or tablet:

  • Open the Max app and then tap the Profile icon.
  • Tap Sign in to your account.
  • Tap Sign in with a Provider.
  • Choose AT&T from the list of providers.
  • Enter your AT&T user ID and password, and then choose Sign In.

To Sign in to Max from your Smart TV or compatible streaming device:

  • Open Max app and then choose the Profile icon in the upper-left corner.
  • Choose Sign In. Stay on the screen with the 6-character code while you grab your phone or computer.
  • Open a browser on your phone or computer and in the address bar, type https://max.com/tvsignin. You should see an Enter Code page.
  • Enter the 6-character code that appears on your TV and then choose Next.
  • Choose Sign in with a Provider
  • Choose AT&T as your provider.
  • Enter your AT&T user ID and password, and then choose Sign In.

Please note, if your account was suspended, canceled or the plan changed/ updated, you lose access to Max. 

Activating Tile Missing

If you are not seeing the tile to activate, you may need to sign out of the account and sign in again with your qualifying account: 

 

To resolve this, please log out of all of your devices that use HBO Max. 

  • Go to your HBO Max Account by clicking on your username (on laptop/PC) or settings (on phone).
  • Choose "Manage Devices"
  • Choose  "Sign All Devices Out"   

Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with.  If you have DirecTV with HBO Max, use your DirecTV login.  If you get HBO Max with our unlimited wireless plan, use your AT&T login.

You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page.

If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible.

 

AT&T Community Team

(edited)

New Member

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1 Message

1 year ago

Hi, I'm having the same issue, followed these steps and still getting the message "Can't Verify your Subscription". What should I do next? My plan is AT&T Unlimited Plus. Thanks.

New Member

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2 Messages

1 year ago

I'm having the same issue. I login to the account and try to watch something and it takes me to a screen that says "Choose a plan" or "Click here if you already subscribed". I click on the "Click here if you already subscribed" and it prompts me to log in again. I log in again and the same screen appears.

New Member

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2 Messages

1 year ago

Same here....nobody can offer help. They claim it is user error. ....even for a a guy like me with 30 years of IT experience. 

New Member

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2 Messages

1 year ago

How do we get ATT to place the HBOMAX tile on our profile?? ...sounds like this is a key thing. 

New Member

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1 Message

1 year ago

Found the solution. Log in to your att account on a web browser and on the bottom left there will be a button to link hbo max. That's it. Now you can login through the hbomax app.

New Member

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1 Message

1 year ago

They should mention, in the AT&T response above, that you have to click ACTIVATE on that “HBO tile” before you can stream and that you have to be in a desktop browser to see this elusive “HBO tile”. Most people are probably trying to do this on a phone or tablet and you can’t activate HBO Max on your AT&T account unless you are in the desktop version of the browser. After failing miserably on my phone, I finally used Chrome on my laptop and could see this “HBO tile” after digging around in my account. Here’s what to do. 


After logging in to your att.com account, follow these steps:

  1. Navigate to the upper right hand corner of the page and click myatt—> Go to my account
  2. Scroll down and you should see this “HBO Tile” that AT&T reps keep referencing on these support pages. The HBO tile is basically a box that says, “Included with your wireless….HBO MAX”, with a button that says “Activate”. Click the Activate button.
  3. You’ll get a message saying that you were successful. Now you can go log into HBO Max on your phone or tablet by picking a provider (pick AT&T). You’ll be directed to sign into AT&T by entering your AT&T account login credentials, after you complete the AT&T sign in, you’ll be directed back to HBO and can create an HBO account.
  4. Once in the HBO account you can add more profiles for other users.
  5. Enjoy! I hope someone found this helpful.

(edited)

New Member

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1 Message

1 year ago

They must've remove the HBO tile entirely, I can't find it anywhere from my laptop browser. There's a tile that keeps trying to refresh, I have logged in to my AT&T account from different devices and it's all the same.

New Member

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11 Messages

9 months ago

I am trying to use my ATT benefit with Max to access HBO and other streaming services. I keep getting the message "can't verify subscription". This has been a problem for months. It's most annoying now as ATT texted me today touting that I have access to Max through my account, but it still doesn't work. Help requests seem to go ignored. Anyone from ATT listening and can help??? 

Note: This comment was created from a merged conversation originally titled Max Can't Verify Subscription

Community Support

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229.8K Messages

That's not the experience we wanted you have after the switch to Max, @kjk676767. Let's look into this together.

 

This error can be caused by a few factors, so we'd like to troubleshoot this error together. To start, please answer a few questions for us:

  • What wireless and/or internet plan do you have? Max is only available with certain grandfathered plans. If you've recently changed your plan, or signed up for service, then you may not be eligible.
  • Have you activated your Max benefit? While you may be eligible, this perk isn't active immediately. You'll need to sign into your AT&T account and look for a tile that says "Activate Max" or "Start Watching" to activate this subscription. 

Keep us updated on if this helps, we want to help you stream using Max through AT&T.

 

Dylan, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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10 Messages

Having the same issue and finding out other in the forum are having the same issue. I contacted support and they don't seem to know anything about it. AT&T should just admit there's an issue instead of wasting everyone's time trying to fix something that's clearly broken on their end. 

New Member

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11 Messages

Dylan at ATT... It's still not working. To your questions, I do have an eligible plan, based on the list you reference above, plus ATT texting me saying I am eligible. In terms of activation, I combed through the website and there is no tile to activate. What's the next step to resolve? Thanks

Community Support

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229.8K Messages

Hello PhoningItIn, we're here to help with your MAX sign in/

 

Let's meet in a Direct Message so that we can review your account. Please check you Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


Looking forward to speaking you!


Carlton, AT&T Community Specialist 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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11 Messages

Can I get some DM help? I'm the one who started the post!

New Member

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13 Messages

9 months ago

Did anyone ever have any luck finding the mysterious HBO tile?

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