Why am I unable to access my HBO Max suddenly?

I have a wireless plan that included AT&T, I've made no changes to that plan, but suddenly I can no longer access HBO Max. I've signed out and signed back in through my provider using AT&T logins.

This conversation has been merged. Please refer the main conversation:

I got an ATT text that my plan is elibgilbe for HBO Max

Responses

ATTHelp

Community Support

•

221.6K Messages

9 months ago

Hey there, Scpp155! Here are some steps to help you access HBO Max.

First, when trying to sign in make sure you're using the correct AT&T user ID. If you're using a mobile device like your phone to sign in it's recommended that you power the device off for 1 - 2 minutes before powering it back on then test the results by trying to sign in again.

It can also help to use the HBO Max app to reverify your account if you're not already. Below is how to get started with the app:

From an Apple or Android phone or tablet

Download and open the HBO Max app. Then tap the person icon (or try to play a show or movie.)
Tap SIGN IN and then SIGN IN THROUGH TV OR MOBILE PROVIDER.
Have an Apple iPhone or iPad? Does your TV service with AT&T include free HBO Max access? Then tap Allow. If you don't, tap Don’t Allow.
Choose AT&T and enter your AT&T ID and password.
Select Sign in.
Create your HBO Max profile, if it’s your first time signing in. It may take up to a minute. You can create up to five profiles per account.
Choose your profile to start streaming.

It's possible to find additional troubleshooting steps under DETAILED STEPS when you visit Stream HBO Max with some AT&T unlimited plans. This center contains helpful information including how to sign in from a web browser and suggestions from HBO Max sign-in FAQ that can help you get streaming right away.

If you're still unable to sign in and receiving an error message in the process reach back out and let us know. Letting us know the error message can help us to determine the next steps in reaching a definite resolution for your experience.

Try this and let us know how it goes.

Lar, AT&T Community Specialist

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