Want to unlink my email from all accounts so I can start fresh

Hello @ unlinkmyhboaccount, thanks for reaching out to us about needing to unlink your AT&T accounts, and we're happy to help you.

To get started, we'd suggest you to download any account info you'd like to keep prior to removing the account.

Then need to follow these steps to remove a linked account from your user ID:

• Go to your myAT&T Profile. Sign in if asked.
• Scroll to Account Settings and select Linked accounts.
• Choose Remove this account for the account you want to unlink. If you try to remove a canceled account with a balance due, we'll ask you to make a payment.
• Select one of these, if asked: A secondary user to replace you as the primary user or No one.
• Choose a new primary account, if asked.
• Follow the directions to remove the account from your ID.

Let us know if these steps help.

 Thank you,

Susan, AT&T Community Specialist

There’s nothing showing there

Hello @unlinkmyhboaccount, we understand your concern.

Let's start with few questions.

1. Let us know what is the error message show while your trying to log in.
2. Have to tried to restart the device and check?
3. What is the model and device that you're trying o login?

Thank you,

Susan, AT&T Community Specialist