AT&T Community Forums

Problem signing in on PS5

Hello,

Im having issues trying to log into hbo max on my Playstation 5. After entering the sign in code, selecting AT&T, and signing in with my login information, the screen goes white for a second then loops back to the sign in code prompt. I tried using both my iPhone and iPad along with clearing the website data from safari and google chrome with no luck. I have logged into my phone with the same username and password so i know the account information isn’t the issue. I also deleted and re-downloaded the hbomax app multiple times. Im not sure what else to try as I wasn’t able to really find a definite fix. Hopefully you can help!
Thanks for your time!

-Joe

Responses

ATTHelp

Community Support

•

225.4K Messages

10 months ago

Hello, @jh846e! We want to help you be able to log in to HBO Max.

To make sure we provide the most accurate information for you to log in to HBO Max, we do need a few more details from you such as:

Which AT&T service gives you access to HBO Max? So we can provide the correct log in steps.
If you have access through your wireless plan, which plan are you currently using? So we can see if your plan still allows access to HBO Max.
How long have you not been able to log in to HBO Max from your Playstation 5?

We look forward to your response, and as soon as we have them we can work towards troubleshooting steps to regain your access.

We welcome any additional questions you may have and thank you for reacheing out to AT&T Communty Forums!

Rachel, AT&T Community Specialist

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jh846e

Problem signing in on PS5

ATTHelp

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