Max subscription did not transfer over

Hello NickWhoCares, we're here to help you with your Max subscription inquiry.

We want to get you into a Direct Message to review further. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

Jeff, AT&T Community Specialist

I am having the same issue with my account.

Hello @mromine823, we're here to help you with your Max subscription inquiry.

We want to get you into a Direct Message to review further. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

Holcy, AT&T Community Specialist

There is no chat icon next to the bell icon.

@mromine823  There is no chat. The DM will be the dialog/message icon to the left of the bell icon. If you have a DM, there will be a flashing red dot on the dialog/message icon.

@ATTHelp I’m also having issues with my account logging into Max

Initial launch gremlins. You'll just have to wait until Max/AT&T get the kinks worked out.

Hello @JohnnyApps24,we understand how important it is ti be able to log in to your HBO 

Our first recommendation would be to view this resource onfrequently asked questions about HBO Max. 

Just simply scroll down to the last drop-down that says, "Where I can find HBO Max support and troubleshooting info?", and try to following steps. We're taking this first step, so we can determine what could be causing the sign in error. 

Since your HBO Max account isn't working as expected, please try the following:

Use another device to check your internet connection.
Turn your device off and back on.
Make sure you’re using the latest version of the app. Check your device’s app store.
Delete the HBO Max app from your device and reinstall it from your device’s app store.
Also, if you have a retired plan, you won't have access to HBO Max. 

These AT&T Wireless plans gave you access at no extra charge:

AT&T Unlimited Elite
AT&T Unlimited Plus
AT&T Unlimited Plus Enhanced
AT&T Unlimited Choice
AT&T Unlimited Choice II
AT&T Unlimited Choice Enhanced
AT&T Unlimited &More Premium
Our second recommendation would be to use the official HBO Max troubleshooting page.

You can click any drop down that you desire, but we suggest selecting, "Can't sign into my account", for additional steps that could help you access your HBO Max content.

Please let us know if this helps. Thanks for reaching out to AT&T Community Forums!

Devin , AT&T Community Specialist

They informed me that since my original free subscription was through Directv it was considered a change in my plan when AT&T and Directv split so I lost the free subscription. So I can’t get it even though it is still listed on my plan. Very frustrating. 

Then it appears that if you still want Max, you'll have to subscribe to it separately. That's the problem with bundled deals/plans. They don't last forever and if something changes, the first thing you lose are the "freebies". AT&T's billing and services on your account page is usually behind what the reality is because Accounts and IT just don't communicate like they should.