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RWill's profile

2 Messages

Friday, April 12th, 2024 11:57 PM

Max not working

After moving I tried to sign into max and now it’s asking to subscribe. I called a rep and said it’s never been on my plan but I found a email from 2022 confirming I had it and again it worked until I moved recently! Any help before I call back and escalate to management. 

2 Messages

1 month ago

No, I will soon! It’s so frustrating because the reps just seem like they don’t care & with all the other issues I may just look into switching 

Community Support

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232.1K Messages

1 month ago

Hi @maysha009a, thank you for reaching out to us., Sounds like you've been through a lot, and we want to help change this experience for you.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

Community Support

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232.1K Messages

1 month ago

Hello @RWill,

 

We hear you, and we would like to get you all the help we can. 

 

Before you can log in, please ensure that your wireless plan is one of the eligible plans as below: 

  • AT&T Unlimited Elite*
  • Unlimited &More Premium**
  • Unlimited Choice*
  • Unlimited Choice 2*
  • Unlimited Plus*
  • Unlimited Plus Enhanced*
  • Unlimited Choice Enhanced*

Once confirmed, please follow the below steps: 

  1. Close the Max app or close their browser window.
  2. Reopen the Max or go to max.com and try to sign in again.
  3. If you receive the same error, restart the device.
  4. If you are using a computer close all open browser windows and clear cache and cookies.

 

Hope this helps! Feel free to contact us if you have any further questions. 

 

Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist.

 

Employee

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167 Messages

1 month ago

After 6/6/22, Max is no longer offered to new customers purchasing Fiber 1 GIG+ speed tiers.  

Existing Fiber 1 GIG+ customers who move their service address or change speeds between 1 GIG, 2 GIG, 5 GIG will lose the Max offer.
Customers who do a Transfer of Billing Responsibility (TOBR) will lose the Max offer.  

ACE - Expert

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24.4K Messages

1 month ago

@RWill Sounds like the change in address is considered by Max to be a change in plan. The decision to honor your subscription is now up to Max, not AT&T.

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