kjk676767's profile

New Member

 • 

11 Messages

Friday, June 2nd, 2023 8:24 PM

Closed

Max Can't Verify Subscription

I am trying to use my ATT benefit with Max to access HBO and other streaming services. I keep getting the message "can't verify subscription". This has been a problem for months. It's most annoying now as ATT texted me today touting that I have access to Max through my account, but it still doesn't work. Help requests seem to go ignored. Anyone from ATT listening and can help??? 

This conversation has been merged. Please refer the main conversation:

Why can’t I log into HBO max with my ATT sign in info when it’s included with my wireless plan?

Community Support

 • 

231.2K Messages

10 months ago

Hey Brittanyashlyn, we're here to help with your MAX sign in.

 

Let's look into your subscription status, please check your direct message inbox in the top right corner of the screen. Well be messaging you shortly.

 

If you have other questions in the meantime, we advise you to check out the HBO Max help to assist your needs.

 

Devin, AT&T community specialist

New Member

 • 

13 Messages

10 months ago

Hey kjk676767, glad you got HBO to work again! How did you get someone at AT&T to "provision my activation on their backend"? I've been escalated over the phone dozens of times but no one I've talked to has done that or known how to do that. Was that over chat? 

I haven't talked to AT&T support since the beginning of April... when they escalated my situation and promised to have a higher-tier support person call me back within 5 business days. (I still haven't had a call back).

New Member

 • 

2 Messages

10 months ago

This has been a nightmare for me too. Nobody in ATT support knows what I'm even talking about and pretty much say that it's not available anymore when I literally got a text this month saying that I'm eligible but when I follow the link and try again, it says it cannot verify my subscription. Can someone help me here? :(

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.