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machette509077's profile

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1 Message

Monday, July 10th, 2023 9:29 PM

MAX can't verify subscription, ongoing for more than a month

I  want to be able to view HBO Max by courtesy of my Unlimited Elite account and I have spent an unbelievable number of hours on-line, on chat, one on one with AT&T “Support Associates” who clearly had no idea what they were doing.  I was led over and over through the same steps, either starting with my TV, or purely on a PC.  Didn’t matter, the result was always the same – an error message reading, “Can’t Verify Your Subscription. 



If anyone reading this post is familiar with the cause of this trouble, I would dearly love to hear about it

Community Support


225.7K Messages

5 months ago

Hello @machette509077, we do understand the importance of having consistent streaming services, and would like to assist you in resolving this issue for you. 


We would like to invite you to a private DM so that we can pull up your account for troubleshooting. Please check your direct message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). Once you're there, we can continue this over the phone or in chat if you prefer. 


We look forward to chatting with you!


Holcy, AT&T Community Specialist

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