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thejre's profile

1 Message

Saturday, January 6th, 2024 10:59 PM

Max Access is No Longer Available

I currently have AT&T Unlimited Elite wireless service with Max included. As of this afternoon I am unable to login. I receive an error that says Can’t verify subscription with this provider. I have tried logging in multiple times from various devices. 

Please provide me with a solution.

ACE - Expert


24.8K Messages

5 months ago

This is a pubic customer only forum. It is not AT&T Support. All you can do is keep calling Support to see if someone can re-sync your AT&T login credentials to Max. If not, try this as it supposedly worked for another poster.

"Contact Max Support at 855-442-6629, or go to Max.com, sign in with your AT&T login on a laptop, phone or tablet first,  and then create a Max username and password. You can then use that username and password to sign in on your television or other devices by “sign in” instead of signing in with the provider. This is for the Ad-free, 2 concurrent devices only and full HD, 30 downloads. If you want 4k HDR/Atmos you will have to subscribe to Max directly and pay for it."


Hopefully Max will continue to support the legacy AT&T customers for a long time. Keep in mind that since AT&T has spun off Max to be its own company, there is no guarantee that Max will decide to continue to honor the AT&T legacy accounts in the future. Terms are "subject to change" as stated in the TOS, and the final decision will be up to Max, not AT&T.

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