Lost my HBOMAX

1- know your att sign in credientials/ your online account user id and password

2- signinto your att online account to make sure they're working

3-use those credentials to signinto the hbo max app through service provider and select att

I pulled the sign in credentials from my hbomax that has worked for over a year. Followed those step 4 times since AT&T suggested them. However, each time HBOMAX says the account doesn’t have access and talk to my provider. AT&T has probably cancelled my account and is just trying to run out the clock by sending me  back to HBOMAX with credentials that no longer work. 

I lost mine too. They keep sending me in a circle. 

Still trying to get. mine fixed too.

CMAKEN posted this. My tile is blank and just spinning.

"So I had luck on my end... it turns out that the DirecTV logo / login page didn't really matter after all. Somehow a "token" that AT&T has associated with my account was removed, so HBOMax didn't recognize my login as qualifying.  AT&T digital help desk was able to reset it, and once they did I was able to successfully log back in across all devices.  Took a while, as I started with AT&T support, got transferred to HBOMax, then they transferred me to a different AT&T support desk.  Now it's working across all devices and the website (and took about an hour of talking / troubleshooting).  If you don't see any kind of HBO "tile" on your AT&T home page after logging in, then it's likely it's disconnected (at least for wireless account access, not sure if that applies to Uverse or any other ways of getting HBO Max)." 

Hi there, GBUTUCO! Let's meet in a Direct Message (DM) to discuss your inability to sign in.

Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.

Meanwhile, if you haven't already, you will want to sign in to make sure there hasn't been any changes to your account recently. View the details under Check your plan at Stream HBO Max with some AT&T unlimited plans.

Be on the lookout for a message being sent to you in the DM. We want to look into why you're now unable to sign in to HBO Max as before.

Lar, AT&T Community Specialist

Thanks for the offer to help, but where do I find the direct message box? In this forum, my ATT. It would be nice if someone looks into it. Would have been nicer if people looked into on one of my 4 previous calls instead of the knee (Edited per community guidelines) response to send me to documentation that continues to fail to help. 

Par for the course, I have scrolled all the way to the top and all the way to the bottom and do not see that icon much less that Icon with a dot. Not surprisingly, I search for DM in the help, and it returned that same image also without telling where I could find that image on the page. I have clicked on my name which took me to another page with no such image on it. 

So I have spent 2 hours being bounced between Asurion, HboMAX and eventually the technician who could not fix my problem. Not sure if there is an AT&T person monitoring this forum, but since I recently upgraded my phones I can’t switch to another provider for about 45 days. However, in 45 days I will take my business to T-Mobile. And in the meantime, I think AT&T should refund me part of my bill since they did not deliver all that I paid for.