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New Member

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2 Messages

Saturday, June 5th, 2021 3:31 AM

Login Loop

This happens once every two weeks. HBO Max on my MacBook and my Amazon Fire TV says "ATT Subscription Expired", but when I login to ATT it says "Your plan comes with free HBO Max, Stream Now!" I click the link and then login using provider and it keeps "Choose A Plan" or "Click Here If Already Subscribed", and ROUND AND ROUND we go. At this point I think it's worth paying the App Store $16 a month. 

Community Support

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231.3K Messages

3 years ago

Hey there @Iceberg1111, we'd like to look into why you're unable to stream HOBMax so you can stream the latest movies for movie nights.

 

Please provide the following details:

  • Do you have more than one service with AT&T? Double check that you're using the credentials for your wireless account. (Once enrolled on the Elite plan you should've received a HBOMax registration email or text message.)
  • Have you ever been able to login and stream HBOMax? We noticed that you said it happens every two weeks. 

Please follow up once you've received this message and we can provide additional research.

 

Jonye, AT&T Community Specialist

 

New Member

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2 Messages

3 years ago

Hello. No, I only have my cell phone with ATT. I was told at the ATT office that my new plan would include HBO Max. I then canceled my HBO subscription through the App Store, and used the "sign in with provider" option. It first started working perfect, but about a month after I got caught in a login loop. I called ATT and HBO and the fixed it, then two weeks later, the login loop came back. 24hrs later it went away and HBO worked perfectly for another couple weeks. Then recently, same login loop. I called ATT and they escalated it, and now it's fixed, but I wouldn't be surprised if it happens again before month end.

Community Support

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231.3K Messages

3 years ago

Hello @Iceberg1111,

 

Thank you for informing us.

 

We're glad to hear that this has been fixed.

 

Please don't hesitate to reach back out to us if you experience this issue again.

 

We're always happy to help!

 

Sean, AT&T Community Specialist

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