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New Member


1 Message

Sunday, October 24th, 2021 10:19 PM

I can't log into HBOMax with my AT&T account

I have unlimited data and I had site up everything but I still don’t have access to HBO. 
Thanks. I have the Unlimited Elite plan for my wireless plan.

Community Support


221.7K Messages

2 years ago

Hello , let us help you get sign in to HBOMAX!


If you get HBO Max with your TV package, internet service, or wireless plan, use these steps. Here's how to sign in on your phone or tablet:

  1. Open the HBO Max app and then tap the Profile icon (bottom edge on phones, left edge on tablets).
  2. Tap Sign in to your account.
    If you're already signed in, tap the Settings icon (upper-left), then scroll down and choose Sign Out.
  3. Tap Sign in with a Provider
    iPhone or iPad
    If you get HBO Max with your TV package, tap Allow when asked if HBO Max can use your TV provider subscription. If you're signed in with your TV provider in iOS Settings, HBO Max will use your TV provider info to sign you in. Otherwise, choose your TV provider. If you don't see your provider, scroll down and choose Other Providers at the bottom of the list.
  4. Tap who you subscribe through (your provider). If you're using a tablet, tap View All Providers and then choose your provider. I don't see my provider
  5. Enter the username and password for your provider account that includes HBO Max. Can't sign in? 
    Can't Verify Your Subscription
    Make sure your provider account includes access to HBO Max. To do this, see Step 2: Can't verify your subscription.
  6. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Enter your name and email address and then choose Create Account.
    • Already have an HBO Max account? Enter your name and your existing HBO Max email address, and then choose Create Account. Next, follow the Verify Email Address steps (in the Account Found? section below) to link your existing account to your HBO Max subscription through your provider.
  7. Choose who's watching and you're ready to stream.

Let us know if this helps you  out.


Thank you for visiting the AT&T Community Forums


Carlton, AT&T Community Specialist 

New Member


5 Messages

1 year ago

I CONSTANTLY have the exact same problem. 

I have spent HOURS working with AT&T customer support.

AT&T blames HBO MAX

I have spent HOURS working with HBO Max.

HBO MAX blames AT&T.

UNBELIEVABLY frustrating. 

THOUSANDS of AT&T customers have this exact same problem. 

AT&T has done NOTHING to solve it. 

HBO has done NOTHING to solve it. 

It is borderline fraud. 

AT&T advertises "free" HBO MAX benefit, while they KNOW it does not work for many of their customers. 

Instead of fixing it, AT&T just advertises it more. 

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