I have spent 4 hours with the support and it looks like it is staffed with folks who have no clue what they are doing. There is no call back if call gets disconnected. there is no way to contact support other than phone and being on hold for hours. The "My Services" area of my account has been showing nothing for months. Supposed to be an HBO tab there to activate which I have not been able to find. I cant get hold of anyone competent to solve this problem. Apparently they have opened a case which I have no way of checking status on without being on hold for hours.