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Community Support

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232.9K Messages

Wednesday, May 27th, 2020 11:42 AM

HBO Max with Apple Single Sign On with iPhone, iPad, Apple TV

Signing into HBO Max through Apple devices using Single Sign On

 

To access your HBO Max account, you will need to choose AT&T or DIRECTV as your provider. If you use Apple Single Sign On, it may ask that you use your current selected TV provider to sign in. 

 

  1. Open the HBO Max app.
  2. Tap the Profile icon and then tap the Sign In link. If you don't see a Sign In option, try to play a show or movie
  3. Choose Sign In Through TV or Mobile Provider
  4. You will see Do you want to “Allow HBO Max to use your TV provider subscription?”

    Tap Don’t Allow. If you are seeing a sign in screen to AT&T TV or AT&T TV Now, go back.

  5. Tap Continue and select AT&T as your provider.
  6. Sign in with your AT&T credentials. Get help if you are having trouble signing in. 

Not seeing AT&T as an Option for Providers

  1. Scroll to the bottom and select Other TV Providers.
  2. You will now see the ‘Choose Your Provider’ screen
  3. Select AT&T as the provider

Received ‘Sign in Error’ with Care Code: 205.4 or 201

  1. Make sure you are using the right AT&T ID and Password associated with your HBO Max service.
  2. On the error screen, go back to the previous TV Provider screen.
  3. Scroll to the bottom and select Other TV Providers. You will see the ‘Choose Your Provider’ screen
  4. Follow the onscreen instructions to login and select AT&T as the provider
  5. Tap Continue, then enter your AT&T user ID and password

David, AT&T Community Specialist

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Community Support

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2.7K Messages

4 years ago

Learn more about HBO Max.

New Member

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7 Messages

4 years ago

Yea none of that is fixing the problem

New Member

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7 Messages

4 years ago

When you click on at&t a dialog comes updating using your hbo.com account for one thing. Then you get can't verify your subscription. I have a elite unlimited so obviously it should work

Community Support

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2.7K Messages

@Jgrant2874 Are you using the att.net email address you use to sign in to your account to pay your bill?

ChrisZ, AT&T Commuuty Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

New Member

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7 Messages

Yes I did and it says not authorized

New Member

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7 Messages

However that is not how I usually log on to my wireless accout, I use my phone number

Community Support

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2.7K Messages

Try the att.net email address. A password reset is also recommended, it helps sync the backend if that is an issue.

ChrisZ, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

New Member

 • 

7 Messages

that is an old email account not linked to my mobile account. But in any event that doesn't work either

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