HBO Max subscription through AT&T has expired

@boypinoy07   -- If you havent, you should review other posts regarding this issue.  At least you can find company with many of us who cannot get this problem resolved after following all the usual AT&T support advice.  AT&T admits there's a problem but they seem to toss out boilerplate scripts to stall, then they will say your problem will be escalated and wait 3-5 days.  Thats pointless. 

I am on Day 15 and ran out of patience.  I recommend that you not waste even one more day.  Call AT&T and when the Mr. AT&T voice bot asks why you are calling say "CANCEL SERVICE".  This supposedly connects you to the "customer retention" unit.  Not 100% sure thats true but I can say that when I do this (and have in the past as well) I am not connected overseas, I dont hear a lot of script reading, and they tend to be able to get stuff done.  I simply requested a credit and relayed the facts that HBO stopped working, that I had spent hours with tech support and the issue could not be resolved, and AT&T had no idea when the issue would be resolved.  I was quickly credited $15 to my billing cycle.  There was no push back.   Good luck.

I expect this will eventually get fixed.  In the meantime I'm using this AT&T credit to open a monthly subscription thru HBO directly.  Hopefully this gets sorted out in 30 days; otherwise I will demand another credit. 

Hello @Fishergirls1, we truly understand your frustrations and we want to do everything to help you get your HBO Max concerns resolved. 

We'd like to gather additional information, to better assist you:

• What's the make and model of the device you're using to stream HBO Max? You'll need to confirm that you're streaming from a compatible device.
• What current AT&T plan do you have? This information will confirm if your plan is eligible for use of this service.
• Are you attempting to sign in through the HBO Max app or the website?
• Have you signed into your myAT&T account and confirm your HBO Max subscription and to set up your HBO Max account?

Feel free to fill us in on the following information as this will better help us with investigating your inquiries. 

Thank you.

Lynn, AT&T Community Specialist

Yes Lynn, I’ve been using it for over a year without issue. I have 2 google chromecast devices and we have Roku embedded TVs never had a problem with any of them. None are dated. I have called and double checked and yes my plan definitely should be getting HBO max included. I have the ATT unlimited elite. I have logged into myAT&T and the hbomax app and the hbomax website. Of course I had the HBO max account set up as I’ve been using it over a year. It tells me that my art provider stopped providing me HBO max. Then…I keep entering the code on the tv and then service by provider and then it says start streaming you’re good to go but it then doesn’t work. I’ve sat on hold for hours, been transferred all over the map and now just want it fixed. Can I please have someone call me. I’m over it. I don’t want to keep typing all this out over and over. It’s a glitch that needs to be fixed on your end. 

I am having the same issue. One day it worked on all of my devices and the next day it did not. My ATT account still says that I am getting it free with my account but I am stuck in a loop on all TVs, the website and phones. The only change I have made in the last month is that I moved my wireless service (all 6 phones) to ATT! Now I have ATT internet AND wireless service and no HBOMax. After reading that so many are having the same problem starting at roughly the same time leads me to believe that ATT has a glitch but cannot seem to help anyone with this. It is beyond frustrating. 

We'll be happy to help you get your HBO MAX working again @kcrosby5.

From a browser you have not previously used for HBO MAX:

1. Go to your myAT&T account overview
2. Look for the Activate HBO Max tile.
3. Choose Activate, if asked.
4. Download HBO Max from your app store.
5. Open HBO Max and select the person icon.
6. Choose Sign in, then Sign in with a Provider.
7. Select AT&T and enter your user ID and password to start streaming.

Please let us know if this works for you! If not, we'll be glad to proceed. Thank you for reaching out to our community. 

Darais, AT&T Community Specialist 

Yes this keeps happening to me too. They keep saying sign in and out but that doesn’t work. I don’t want to pay for something that comes with my plan this is annoying.