New Member
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9 Messages
HBO Max subscription through AT&T has expired
As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting nowhere I have been told what has become the fate of our HBO Max entertainment. In order to once again use HBO Max you must UPGRADE your wireless plan to the new AT&T Unlimited Elite Plan. Which of course comes with an increase in price on top of the expensive cost already your paying. I've made the argument that it states very clearly on my plan that HBO Max is included. However I'm told that it was just a promotion or you shouldn't of had it in the first place. I don't remember any communication regarding this being just a promotion. If it was, it should be clearly spelled out but according to my plan as it stands today it is an included feature.
ganzuelo
New Member
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1 Message
2 years ago
I recently had AT&T fiber installed and updated my AT&T login email (I was a Wireless only customer) and my HBO Max stopped working.
After seeing some of the comments here I changed my login email back to the original and it auto-magically started working again.
TL;DR If you’ve changed your login email for AT&T recently and HBO isn’t working, change it back!!
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Jbp
New Member
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3 Messages
2 years ago
HBO worked fine on every device until a few days ago and now works on none. I have Wireless 1000 (covered plan), and have been successfully using on Apple TV (newest model), iPhone, and iPad with the HBO app. I seem to be caught in a sign in loop now on all of my devices. I am locating the sign in with ATT on HBO, doing that seemingly successfully, and then being taken back to the “choose plan/sign in with existing account” screen…over and over…
What’s up?
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ATTHelp
Community Support
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225.5K Messages
2 years ago
Hey there @Mnasr9658, we want to help. Let’s meet in a Direct Message to discuss your billing promotion. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).
Darais, AT&T Community Specialist
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ATTHelp
Community Support
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225.5K Messages
2 years ago
Hello adsmithNYC, we're here to help with HBOMAX and your account password.
Similar to your experience, most customers have found success by completely signing out of the HBO Max app then signing in using their AT&T ID and password. Here's how:
We would recommend changing your password when using the email associated with your account.
Please reach back out if you have any further questions or concerns.
Thank you for visiting AT&T Community Forums!
Carlton, AT&T Community Specialist
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ADSACF
Observer
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2 Messages
2 years ago
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mwatstein
New Member
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22 Messages
2 years ago
I have been watching the forum board for over 2 weeks and this issue.
I called in last week to customer service and was given that was a known issue and finally you guys notated that here but was given no case number or anything but it would be fixed in 3-5 days. So by friday
17th it would be resolved. I saw its not. Just got off the phone with customer service after talking to them for 1.5 hrs and still nothing fixed except a escalation ticket : CTR13122911
I am willing to troubleshoot anything but would like just like all the other uses for this to be resolved.
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RyanC
New Member
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9 Messages
2 years ago
Hey AT&T,
How about this scam you’re pulling. I’m paying for HBO Max (Was not a promotion. No communication stating so) and you just quietly remove it from my wireless account and not even reduce the price. What a joke. I know many are experiencing an issue and this could be one of the problems as to why people are not able to enjoy HBO Max anymore. I’m including screenshots here of just last week and then as of today showing my plan details. This is a truly sad way to conduct business.
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bobobao
New Member
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9 Messages
2 years ago
@RyanC what an absolute joke. Just logged in to see it removed from mine as well - no price reduction either. I signed up for this plan back then and paid extra because they told me specifically that it included HBO Max. Now they want me to pay an extra $25 to upgrade just to get it back, when a standalone account with HBO only costs $15.
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MikeR131
New Member
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2 Messages
2 years ago
Received the subscription expired message with ATT when trying to launch HBO Max. My plan is eligible and did all the logging out and back in exercise to no avail. I have not called tech support. Very frustrating.
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ATTHelp
Community Support
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225.5K Messages
2 years ago
Hi ADSACF! We are here to help with your HBO Max error message!
Please let us know what plan you currently have that's provisioned with HBO Max and if you were previously able to stream HBO Max before, to better assist you. We recommend reinstalling the HBO Max app after logging out, to get the latest version of the app.
You can also try using the web browser to access your HBO Max. Clear your cookies and cache on your browser settings to reset your online access. Lastly, try switching browsers to refresh your online access.
Let us know if this is helpful! Thank you for reaching out to the AT&T Community Forums!
Rhoda, AT&T Community Specialist
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