New Member
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9 Messages
HBO Max subscription through AT&T has expired
As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting nowhere I have been told what has become the fate of our HBO Max entertainment. In order to once again use HBO Max you must UPGRADE your wireless plan to the new AT&T Unlimited Elite Plan. Which of course comes with an increase in price on top of the expensive cost already your paying. I've made the argument that it states very clearly on my plan that HBO Max is included. However I'm told that it was just a promotion or you shouldn't of had it in the first place. I don't remember any communication regarding this being just a promotion. If it was, it should be clearly spelled out but according to my plan as it stands today it is an included feature.
breeanalyn
New Member
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1 Message
2 years ago
@ATTTimCS
@ATTHelp
Hi, I still need assistance logging into HBO MAX via AT&T re: “expired” subscription. Please advise.
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Kblennox
New Member
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1 Message
2 years ago
I am having the "expired" subscription message. I tried calling customer service when I saw it but they are closed. Incredibly frustrated as I just signed up for the unlimited plan that gave me this subscription in the first place.
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travis7716
Contributor
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9 Messages
2 years ago
Hello every one. So we had the grandfather plan of the unlimited plus. We were told over and over about how our plan wasn’t supported. I ended up putting in a bbb report in the dallas office. Got a call a few days later and they put in a ticket with a higher group. That higher group called us every few days with updates and they fixed it after a few days. Not sure if your have the same issue, but don’t be fouled into upgraded to the unlimited elite plan or what ever it’s called. But it a report with the bbb.org and see what happens, it doesn’t hurt and it’s all online.
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HerrDirektor
New Member
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107 Messages
2 years ago
Well after 3 months without resolution to my "subscription expired" problem, it is clear AT&T is unable to provide an answer. Absolutely ridiculous. On the upside the reps in the customer retention dept. have been helpful in providing my $15 credit each billing cycle. Still I have better things to do than call every month and spend 30 minutes addressing this. So my solution: I ditched the Unlimited Elite and wound up saving about $20 a month, paying for my HBO subscription from HBO. I believe this cost me HD streaming (not a huge deal on the phone) and a downgraded wi-fi hot spot allowance (never use it anyway).
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BrokenDevice
New Member
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1 Message
2 years ago
I’m done dealing with this endless loop and switching back to Verizon!
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Severusse
New Member
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2 Messages
1 year ago
@ATTHelp
It's been the better part of a year since this issue started. So you guys have any updated solutions to this problem?
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travis7716
Contributor
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9 Messages
1 year ago
Made a post a while ago. I just ended up going to bbb.org and filing a complaint. a few days later I got a call from there presidential team and they got ours fixed after a week.
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Severusse
New Member
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2 Messages
1 year ago
Thanks, I'll give that a shot!
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