New Member
•
9 Messages
HBO Max subscription through AT&T has expired
As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting nowhere I have been told what has become the fate of our HBO Max entertainment. In order to once again use HBO Max you must UPGRADE your wireless plan to the new AT&T Unlimited Elite Plan. Which of course comes with an increase in price on top of the expensive cost already your paying. I've made the argument that it states very clearly on my plan that HBO Max is included. However I'm told that it was just a promotion or you shouldn't of had it in the first place. I don't remember any communication regarding this being just a promotion. If it was, it should be clearly spelled out but according to my plan as it stands today it is an included feature.
JaBen
New Member
•
1 Message
2 years ago
I had the same problem on my Roku TV this evening. Found on my account where it said I had HBO Max. I ended up logging out, then logged back in through my provider (which is how I was logged in originally) and it magically started working again.
I can’t vouch for any other login method though besides the Roku.
0
0
jjsierra732
New Member
•
2 Messages
2 years ago
It’s saying that my subscription ended. That can’t be because it supposed to be included in my plan. Typical… just in time for the holidays for this to happen.
any suggestions or help????
1
0
LBacino
New Member
•
5 Messages
2 years ago
Hello,
my HBOmax suddenly expired on all my devices. Is there a fix for this?
0
0
johncoleman83
New Member
•
1 Message
2 years ago
I had the same thing happen and resolved it, so this is just an educated guess on what is going on:
AT&T will only authorization 1 HBOmax account per AT&T plan even if it’s a family plan with multiple households/ adults on the plan. So I had first connected my personal HBOmax plan with AT&T to get the renewed free HBO subscription. This functioned for a few months. Then another family member authenticated their HBOmax account with AT&T. Either immediately or after some time of development and fixes either HBO or AT&T decided that the other account was more valid. I then lost access and had the same error message.
When I then tried to authenticate another time with AT&T I received a new error that our free HBOmax subscription from AT&T was already being used on another HBOmax account.
So I had to completely logout of HBOmax then authenticate directly with AT&T before logging into HBOmax. This then gave me access to our family shared AT&T version of the valid HBOmax account.
I used to get HBO with Amazon Prime, I paid extra for it but the auth process was WAY EASIER!!
0
0
ATTHelp
Community Support
•
225.5K Messages
2 years ago
It's great that you are now able to stream HBO Max, @johncoleman83!
There has been a reported trend with customers not being able to log in and stream on the HBO Max app. This trend is known by our team and they are working towards a resolution.
Similar to your experience, most customers have found success by completely signing out of the HBO Max app then signing in using their AT&T ID and password. Here's how:
Hopefully, these instructions will help others who find that they are unable to stream HBO Max.
Thank you for reaching out to our Community & Forums. We hope you enjoy the rest of your day!
Lar, AT&T Community Specialist
0
0
Jimtogher
New Member
•
6 Messages
2 years ago
I’m in some kind of endless login loop. HBO Max says my ATT subscription has expired. This is not true. I’m a current paid up, unlimited elite ATT customer. Been watching HBOMax as part of the ATT data plan for years. Now it won’t work. I reinstalled, activated and logged into HBOMAX a dozen times today. Every time I do, HBOMax asks me to do it again.
5
0
adsmithNYC
New Member
•
1 Message
2 years ago
I'm having the same issue as everyone else. HBOMAX says my subscription is expired. Troubleshooted with them using most of the steps described here to no avail. This only recently started all of a sudden. Also, when I log into my ATT account using my cell number, access is granted. When I try doing the same using my linked/verified email, I keep getting a bad password message, even though the password work when using my cell number.
0
0
Mnasr9658
New Member
•
1 Message
2 years ago
I am having the exact same issue. Every device I try to sign in with says my account has expired. I remember paying extra for this feature specifically with no mention of any trial period. My plan should either be reduced in price or my service reinstated. ATT is awful regardless. They also lied about a promotion where if I traded in a ohone I’d have no installment for the new phone. I went out and bought a new iPhone 7 for $300 thinking that it would save me a lot into the long run, but they still bill me monthly for the 11 and no one I talk to has made this right. Everybody points ar someone else & Nothing gets done
0
0
Aaalcaraz
New Member
•
2 Messages
2 years ago
My AT&T plan includes HBO Max but as of 2 days ago, I still can’t access my account; in my profile it says that my subscription expired. I see others have had the same issue. When is this expected to be resolved?
19
0
J9Nichols
New Member
•
5 Messages
2 years ago
I called AT&T today and was on with them for 2 hours. Apparently they now only allow 1 HBO Max log-in per account, not per line like they used to. I have an account with 9 lines. I have to choose who I want to create profiles for. (And limited to 5 profiles, and 3 streams total at any time by all of us now.) I had everyone with their own acct. before. Can't do that now. I complained about the privacy issue in that everyone will have access to everyone else's lists, can delete others profiles, see what they have been watching, etc. They don't seem to care.
0
0