Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
R

New Member

 • 

9 Messages

Friday, December 17th, 2021 3:56 PM

HBO Max subscription through AT&T has expired

As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting nowhere I have been told what has become the fate of our HBO Max entertainment. In order to once again use HBO Max you must UPGRADE your wireless plan to the new AT&T Unlimited Elite Plan. Which of course comes with an increase in price on top of the expensive cost already your paying. I've made the argument that it states very clearly on my plan that HBO Max is included. However I'm told that it was just a promotion or you shouldn't of had it in the first place. I don't remember any communication regarding this being just a promotion. If it was, it should be clearly spelled out but according to my plan as it stands today it is an included feature. 

New Member

 • 

1 Message

3 years ago

I had the same problem on my Roku TV this evening.  Found on my account where it said I had HBO Max.  I ended up logging out, then logged back in through my provider (which is how I was logged in originally) and it magically started working again.  

I can’t vouch for any other login method though besides the Roku.

New Member

 • 

2 Messages

3 years ago

It’s saying that my subscription ended. That can’t be because it supposed to be included in my plan. Typical… just in time for the holidays for this to happen. 

any suggestions or help????

Note: This comment was created from a merged conversation originally titled Subscription expired????

Community Support

 • 

232.8K Messages

Thank you for bringing this to our attention, @jjsierra732!

 

Our team is aware of this reported trend with customers not being able to sign in and stream on the HBO Max app. They are working toward a resolution.

 

Most customers have been able to stream by signing out of the HBO Max app and signing in using their AT&T ID and password.

 

If you're still signed in follow these steps to sign out:

  1. Go to the HBO Max app and select the person indicator at the bottom right corner of the screen.
  2. Click on the gear icon in the top left.
  3. Next, click on the Sign Out button at the bottom.
  4. Test the results by signing back in.

While our team works to resolve this trend we appreciate your patience.

 

We hope this info helps. Thank you for contacting our Community & Forums!

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

5 Messages

3 years ago

Hello,

my HBOmax suddenly expired on all my devices. Is there a fix for this?

Note: This comment was created from a merged conversation originally titled HBOmax suddenly expired

New Member

 • 

1 Message

3 years ago

I had the same thing happen and resolved it, so this is just an educated guess on what is going on:

AT&T will only authorization 1 HBOmax account per AT&T plan even if it’s a family plan with multiple households/ adults on the plan. So I had first connected my personal HBOmax plan with AT&T to get the renewed free HBO subscription. This functioned for a few months. Then another family member authenticated their HBOmax account with AT&T. Either immediately or after some time of development and fixes either HBO or AT&T decided that the other account was more valid. I then lost access and had the same error message.

When I then tried to authenticate another time with AT&T I received a new error that our free HBOmax subscription from AT&T was already being used on another HBOmax account.

So I had to completely logout of HBOmax then authenticate directly with AT&T before logging into HBOmax. This then gave me access to our family shared AT&T version of the valid HBOmax account.

I used to get HBO with Amazon Prime, I paid extra for it but the auth process was WAY EASIER!!

Community Support

 • 

232.8K Messages

3 years ago

It's great that you are now able to stream HBO Max, @johncoleman83!

 

There has been a reported trend with customers not being able to log in and stream on the HBO Max app. This trend is known by our team and they are working towards a resolution.

 

Similar to your experience, most customers have found success by completely signing out of the HBO Max app then signing in using their AT&T ID and password. Here's how:

  1. Go to the HBO Max app and select the person indicator at the bottom right.
  2. Click the gear icon in the upper left of the screen.
  3. Next, click the Sign Out button at the bottom of the screen.
  4. Sign back in and test the results.

Hopefully, these instructions will help others who find that they are unable to stream HBO Max. 

 

Thank you for reaching out to our Community & Forums. We hope you enjoy the rest of your day!

 

Lar, AT&T Community Specialist

New Member

 • 

6 Messages

3 years ago

I’m in some kind of endless login loop. HBO Max says my ATT subscription has expired. This is not true. I’m a current paid up, unlimited  elite ATT customer. Been watching HBOMax as part of the ATT data plan for years. Now it won’t work. I reinstalled, activated and logged into HBOMAX a dozen times today. Every time I do, HBOMax asks me to do it again. 

Note: This comment was created from a merged conversation originally titled Can’t access HBO Max

Community Support

 • 

232.8K Messages

Hello Jimtogher, we're here to help you with your HBO Max Subscription!

 

There has been a reported trend with customers not being able to log in and stream on the HBO Max app. This trend is known by our team and they are working towards a resolution.

 

Similar to your experience, most customers have found success by completely signing out of the HBO Max app then signing in using their AT&T ID and password. Here's how:

  1. Go to the HBO Max app and select the person indicator at the bottom right.
  2. Click the gear icon in the upper left of the screen.
  3. Next, click the Sign Out button at the bottom of the screen.
  4. Sign back in and test the results.

Let us know if this helps!

 

Thank you for reaching out to our Community & Forums.

 

Carlton, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

6 Messages

Hi Carlton. No joy. I signed out of HBOMax. Signed back in. I got the code, went to  HBOmax.Com/TVsignin, and entered the code. It said you are "done" and to start streaming, but when I went back to HBO, the sign in loop started again (asking me to choose a plan). Something else odd: The HBO app asked for my TV provider. The only ATT choice was "ATT U-", which I selected. However at the HBOMax.com/tvsignin website, when I was asked to select a provider, the name was different. The name only read "ATT". Is that a clue to the problem? Thanks.

Community Support

 • 

232.8K Messages

Hey, ! We're here to look into why you're still unable to sign in and stream HBO Max. Let's meet in a Direct Message to discuss more. Please check your Direct Message Inbox which is the chat icon next to the bell icon in the upper right corner of the Forums. ^Jonye, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

6 Messages

Hi there. I've tired to connect with ATT via Direct Message since yesterday. No one seems to be monitoring the line. I've sent maybe four messages via direct message, but no one is responding. How is this suppose to work exactly? Thanks.

New Member

 • 

1 Message

3 years ago

I'm having the same issue as everyone else. HBOMAX says my subscription is expired. Troubleshooted with them using most of the steps described here to no avail. This only recently started all of a sudden. Also, when I log into my ATT account using my cell number, access is granted. When I try doing the same using my linked/verified email, I keep getting a bad password message, even though the password work when using my cell number.

New Member

 • 

1 Message

3 years ago

I am having the exact same issue. Every device I try to sign in with says my account has expired. I remember paying extra for this feature specifically with no mention of any trial period. My plan should either be reduced in price or my service reinstated. ATT is awful regardless. They also lied about a promotion where if I traded in a ohone I’d have no installment for the new phone. I went out and bought a new iPhone 7 for $300 thinking that it would save me a lot into the long run, but they still bill me monthly for the 11 and no one I talk to has made this right. Everybody points ar someone else & Nothing gets done

New Member

 • 

2 Messages

3 years ago

My AT&T plan includes HBO Max but as of 2 days ago, I still can’t access my account; in my profile it says that my subscription expired. I see others have had the same issue. When is this expected to be resolved? 

Note: This comment was created from a merged conversation originally titled HBO Max “expired?”

Community Support

 • 

232.8K Messages

Hey there, @Aaalcaraz! Thank you for bringing your HBO Max experience to our attention.

 

Our team is aware of a reported trend with customers who are unable to sign in and stream on the HBO Max app.

 

Most customers have been able to stream by signing in to HBO Max by using their AT&T ID and password. Here's how to sign out.

  1. Go to the HBO Max app and select the person indicator at the bottom right.
  2. Click on the gear icon in the upper left corner.
  3. Next, click on the Sign Out button at the bottom of the screen.
  4. After sign out is complete, make sure to sign back in.

While our technicians are engaged and working to resolve this trend we appreciate your patience.

 

We hope this info helps!

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

4 Messages

When I sign in with my att I’d and password it still shows I do not have an HBO subscription. This is on my Samsung tv HBO max app. 

Community Support

 • 

232.8K Messages

Let us help you to be able to stream HBO Max, @Jlyle7b!

 

If you are currently subscribed to either one of these plans or packages you get access to HBO Max at no extra charge. You can still get it if your plan doesn't include the service. Here is how!

  • Upgrade to an AT&T plan or package that includes HBO Max or choose it as an add-on. Go to your myAT&T account overview. Then, choose your service and follow the prompts to update your package or plan.
  • Sign up directly HBO Max. HBO Max will bill you for the service separately.

If you're subscribed to an eligible AT&T plan or package and still unable to stream HBO Max then let us know. We want to look into this for you!

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

4 Messages

HBO Max is included with my plan. When I sign in I have access to it but when I try to watch it says I'm not subscribed to HBO Max

Community Support

 • 

232.8K Messages

Hello @,

 

We can definitely provide you with some troubleshooting steps for this issue that you're experiencing with HBO Max.

 

This is a known issue that we're currently working to resolve as quickly as possible. However, most of our customers having this issue should now be able to stream HBO Max again.

 

If you're still unable to stream HBO Max, we recommend that you completely log out of the HBO Max app and attempt to sign in with your AT&T user ID and password again.

 

Hope this helps!

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

5 Messages

3 years ago

I called AT&T today and was on with them for 2 hours.  Apparently they now only allow 1 HBO Max log-in per account, not per line like they used to.  I have an account with 9 lines.  I have to choose who I want to create profiles for. (And limited to 5 profiles, and 3 streams total at any time by all of us now.)  I had everyone with their own acct. before.  Can't do that now.  I complained about the privacy issue in that everyone will have access to everyone else's lists, can delete others profiles, see what they have been watching, etc.  They don't seem to care.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.