New Member
•
9 Messages
HBO Max subscription through AT&T has expired
As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting nowhere I have been told what has become the fate of our HBO Max entertainment. In order to once again use HBO Max you must UPGRADE your wireless plan to the new AT&T Unlimited Elite Plan. Which of course comes with an increase in price on top of the expensive cost already your paying. I've made the argument that it states very clearly on my plan that HBO Max is included. However I'm told that it was just a promotion or you shouldn't of had it in the first place. I don't remember any communication regarding this being just a promotion. If it was, it should be clearly spelled out but according to my plan as it stands today it is an included feature.
Accepted Solution
Official Solution
ATTTimCS
Employee
•
412 Messages
2 years ago
Hello Community,
This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away. For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them. However, you may have lost that bonus for one or the other product based on your plan or promotion expiring. This can cause confusion in the system.
To resolve, please log out of all of your devices that use HBO Max.
Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with. If you have DirecTV with HBO Max, use your DirecTV login. If you get HBO Max with our unlimited wireless plan, use your AT&T login.
You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page.
If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible.
Thanks
Tim, AT&T Community Specialist
(edited)
0
dannykuip
New Member
•
2 Messages
3 years ago
1
0
cbkin
New Member
•
4 Messages
3 years ago
Hi,
I changed my plan in August to AT&T Unlimited Elite(SM) which included HBO Max. I've been watching HBO Max since then. When I tried to log in 2 days ago HBO Max told me my 'subscription' through AT&T had expired.
I've double checked my plan and it says 'HBO Max included on us'.
Why is this happening?
3
clh57
New Member
•
4 Messages
2 years ago
Has anyone found a solution to inability to sign into HBOMAX thru Unlimited Elite program? Hbomax website says Att Subscription expired. (Yes, I have tried EVERY troubleshooting suggestions on Att and Hbomax, it is a "known" problem.)
2
0
bobobao
New Member
•
9 Messages
2 years ago
I have the same exact plan - it definitely wasn't just a promotion. It has always been included, and was one of the reasons we went with that plan. We were also supposed to be grandfathered in, but now we're being told different. I went in to compare this plan with their "best" plan, and they BOTH include HBO Max...and anyway, a ton of people on the plan they're trying to upsell are also having the SAME log-in issue. Seems like there isn't a consistent message with AT&T.
0
ATTHelp
Community Support
•
225.5K Messages
2 years ago
Hello RyanC, let's look into why you're getting the HBO Max has expired error message.
The AT&T Unlimited & More℠ Premium plan is eligble (if you chose HBO® as your premium channel).
Try these steps to log into your HBO Max account.
Make sure that your username and password are correct by going to AT&T's Direct Login page and signing in.
Find the HBO Max tile on the service list and click "Getting Started" or "Continue Streaming."
This will cause the HBO Max page to open, and you will want to click "Sign in" in the upper right corner of the screen.
Select "Sign in with a Provider." and choose AT&T from the list of available providers.
You will either be rerouted back to the login for AT&T to verify your credentials or it will process through and you'll now be logged in.
If all of that is successful, then we can work on the app. Please try these steps:
Clear the app cache.
Uninstall the app from the device or devices.
Power the device or devices down and then back on.
Install the app again from the iTunes Store.
Once that is done click on "Sign in with a Provider."
Choose AT&T from the list of available providers.
Enter your username and password used previously when signing in through the browser.
Let us know if this helps, and thank you for reaching out to the AT&T Community Forums.
Jeff, AT&T Community Specialist
0
0
RyanC
New Member
•
9 Messages
2 years ago
Jeff,
As I appreciate your efforts of troubleshooting, many including myself are past the point of basic troubleshooting. I've performed all of these steps numerous times with the various AT&T representatives without success. I can confirm I have an eligible plan as it states clearly in my plan details "HBO Max Included" I have posted an image of that in my initial post in this thread.
Thank you for your assistance as myself and the large amount of customers would like to get this resolved.
0
mayugba
New Member
•
3 Messages
2 years ago
Got my HBO back by asking for my userID (and they sent me my email address as my user ID) and then I was asked if I want to link this account to my att account and I clicked yes and it worked!!!
thank you Chefwebster!
0
0
ATTHelp
Community Support
•
225.5K Messages
2 years ago
Hey there @RyanC, we want to help.
Let's meet in a Direct Message to further discuss your HBO Max not working as expected. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums.)
We look forward to speaking with you.
Samantha, AT&T Community Specialist
0
0
HerrDirektor
New Member
•
107 Messages
2 years ago
Very frustrated. I came over from TMobile/Sprint when purchasing a new iPhone 13 primarily because the cost of the more expensive AT&T wireless plan was pretty much offset by the $15/mo value of HBOMax AT&T was offering as part of their Unlimited Elite plan.
When the wireless service was added to my AT&T account (I already had phone/internet) I activated HBOMax and it worked fine for 30 days and then I could not log in. HBOMax info said my subscription had expired.
I have tried multiple phone calls and spoken with multiple reps and tech support, incl. at HBO (who of course blames everything on an AT&T problem). I have tried everything suggested by customer service and in searching these forums. I have had service tickets "elevated" at AT&T and HBO. No one seems to be able to get my HBOMax re-synced with AT&T. Searching these forums I see so many people with this or very similar problems ... all frustrated at the poor tech here. I feel I made a huge effn mistake switching services.
If anyone has seen some resolution to this (or a similar activation problem) please comment away.
0
0