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mawiah's profile

New Member

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2 Messages

Thursday, December 8th, 2022 12:14 AM

HBO Max Sign In Error

Hi! I am trying to access my HBO Max subscription. I have followed every instruction to the letter, chatted with HBO Max support and still no resolution. I am getting an Unhandled Exception error after clicking from the AT&T Account Page "Start Watching" tile, which takes me to the HBO Max homepage. I select Sign In, then Select a Provider, choose AT&T, my sign in info pops up, then I get the Unhandled Exception error.

I have tried this through Chrome 108.0.5359.98, Safari 16.1 (17614.2.9.1.13, 17614), my iPhone Chrome and Safari and get the same error every time. I have tried through my Cellular Data and not my home network as well.

No one can seem to help me!!! Can you??

Accepted Solution

Official Solution

Community Support

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231.5K Messages

1 year ago

We will be more than happy to assist with your HBO Max Sign-In concerns, mawiah.

 

We would like to ask a few questions before, so we can get a better understanding of your inquiry: 

  • Have you tried signing in to HBO Max using the app? This can help with providing you a better experience, and also clearing any error messages you receive when clicking the "Start watching" tile on our AT&T website.
  • Have you attempted to clear your cookies and cache on the web browser you are using? This can help with refreshing your web browser, and allowing you to sign in. 

We also recommend you review the official HBO MAX streaming steps which will give you further direction on how to download the streaming app, and how to get signed in. 

 

Please let us know if you require further assistance after reviewing the options provided above. 

 

Ivan, AT&T Community Specialist

New Member

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2 Messages

1 year ago

I subscribe to HBO through Xfinity and now its telling me that i need to choose a plan or click a link if I'm already subscribed. I have tried to login with my Xfinity account but it tells me that it's not the primary account. I have tried to login with all acounts connected to the Xfinity account but none of them work. Please help if you can!

Note: This comment was created from a merged conversation originally titled HBO max login problems

New Member

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8 Messages

1 year ago

Only applies to new devices, my current phone app continues to work, on AT&T Fiber 1Gig plan, error is:

Unhandled exception

Support Information

Date: Wed, 07 Dec 2022 23:42:20 +0000

Host: YXV0aG4wMy5zaWxrLmRhbC5zeW5jLmxhbg--.auth.hbogo.com

Flowtracker: 20af25268bdc12948ae3b154f9dbe6f6

Note: This comment was created from a merged conversation originally titled Can't login to HBO Max through AT&T

New Member

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4 Messages

I am having same issue. Firestick logged me out of HBO max and when I try to log back in, it refers me to tv to confirm numeric passcode.   Enter numeric passcode and it takes me to att login.  I login and get the same error message.

Community Support

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231.5K Messages

Hello @Mappio, we are here to help you with logging into your HBO Max.

 

If you haven't done so yet, we suggest that you Troubleshoot HBO Max on your TV to fix the error code. Under the section titled Things to try, select Roku, and try the different options.

 

Try signing in to HBO Max on another supported device (phone, tablet, or computer).

 

If you can't sign in on any device, try resetting your password. Here's how:

  1. Go to HBOMax.com/forgot-password.
  2. Enter your account email and then choose Submit.
  3. Check your inbox for a 'Reset Your HBO Max Password' email sent by HBO Max. This email should arrive within a few minutes.

Let us know if this helps!

 

Mellira, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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8 Messages

AT&T password is correct, I can log in to AT&T portal without any problem. And there's no HBO Max password since we're logging in through service provider. It's the SAML single sign on broken somewhere between ATT and HBO.

Community Support

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231.5K Messages

Hello milokhov, we're here to help with your HBO Max.

 

Have tried to clear your browser history. If you have a PC running Chrome, Firefox, Internet Explorer, or Edge:

  1. Open your browser.
  2. Press Ctrl+Shift+Delete.
  3. Select the items you want to clear.
  4. Select the Delete, OK, Clear, or Clear data button, depending on your browser type.
  5. Close and reopen your browser.


If you have a Mac running Chrome or Firefox:

  1. Open your browser.
  2. Press Command+Shift+Delete.
  3. Select the items you want to clear.
  4. Select the Delete or Clear button, depending on your browser type.
  5. Close and reopen your browser.


If you have a Mac running Safari:

  1. Open your browser.
  2. Select Safari in the top left corner next to the Apple icon.
  3. Select Preferences, then Privacy, then Manage Website Data.
  4. Select the items you want to clear.
  5. Select the Remove or Remove All button, depending on your choices.
  6. Close and reopen your browser.

If this does not work, please reach out to HBO Max for support.

 

Please reach back out if you have any further questions or concerns.

 

Thank you for reach ing out to AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

I will attempt those steps but I’m not sure how the tv plays a factor when the error message is received after doing the sign in step 7 after entering my AT&T login.

New Member

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2 Messages

1 year ago

still getting unhandled exception message when trying to log into HBO max after all trouble 

shooting tips

Note: This comment was created from a merged conversation originally titled HBO max

Community Support

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231.5K Messages

Hello Emilyeskola, we're here to help get you logged into HBO Max.

 

Try using the HBO Max sign-in frequently asked questions article for a more personalized solution when trying to log into HBO Max through your TV. Here you will get the following information.

  • Which TV packages include an HBO Max Subscription.
  • How to sign in and stream HBO Max on a TV or compatible streaming device.

Let us know if this helps.

 

Jeff, AT&T Community Specialist

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

1 year ago

Thank you. When I chatted with support yesterday, they recommended not using the app, but that did work! Appreciate the help!

Community Support

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231.5K Messages

1 year ago

We are happy to hear that worked for you, mawiah.

Please feel free to reach out if you need additional assistance. 

 

Thank you for contacting our AT&T community. 

 

Ivan, AT&T Community Specialist

Community Support

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231.5K Messages

1 year ago

Hi there @MariOkudoduma, we can help and point you in the right direction for your HBO.

 

At this time, if you have HBO with Xfinity you will need to contact HBO Go for support to further assist.

 

Thank you for reaching out to AT&T Community Forums!

 

Ashley, AT&T Community Specialist

New Member

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1 Message

10 months ago

I’m still having issues signing into Max…it says “can’t verify subscription-it’s looks like you don’t have access to Max through this provider”…I have tried using ATT and DIRECTV. DIRECTV is my provider but it is linked with ATT. When I click on the DIRECTV provider to put in my credentials it takes me to the ATT sign in page. What is going on?!? This has been going on for 3 months now. I’ve spoken to all 3 companies-Max, ATT and DIRECTV…no one has been able to help with this issue

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