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Rachie's profile

2 Messages

Saturday, January 6th, 2024 6:35 PM

HBO max or what is now just “Max” isn’t working

We have the right subscription package and have had access to “Max” for years though ATT and it was just working on Monday. Now it says can’t verify subscription. I login and my icon for my account shows up but it doesn’t allow access to the actual movies and content.

ACE - Expert

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24.8K Messages

5 months ago

You can try this. It's a post from another customer who claims it worked for him. As long as you haven't made ANY changes to your account since activating HBO Max.

"Contact Max Support at 855-442-6629, or go to Max.com, sign in with your AT&T login on a laptop, phone or tablet first,  and then create a Max username and password. You can then use that username and password to sign in on your television or other devices by “sign in” instead of signing in with the provider. This is for the Ad-free, 2 concurrent devices only and full HD, 30 downloads. If you want 4k HDR/Atmos you will have to subscribe to Max directly and pay for it."

 

Hopefully Max will continue to support the legacy AT&T customers for a long time. Keep in mind that since AT&T has spun off Max to be its own company, there is no guarantee that Max will decide to continue to honor the AT&T legacy accounts in the future. Terms are "subject to change" as stated in the TOS and the final decision will be up to Max, not AT&T.

2 Messages

5 months ago

I got in touch with Att support and they were able to do something on the backend and it was fixed. 🙏🏻

ACE - Expert

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24.8K Messages

5 months ago

That's good news. Hopefully Max will continue to honor the legacy AT&T accounts. It's their store now.

Community Support

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232.8K Messages

5 months ago

Hey there! We are glad you were able to get a fix to your issue. Do reach out to us if you have any other concerns or questions for us in the future.

 

Thank you for visiting AT&T Community Forums!

MikeN, AT&T Community Specialist, 

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