HBO Max offer is false

Hi adamcolby, we understand how important it is to to enjoy your plan's HBO Max feature, we want to help!

First, we want to share that we no longer offer HBO Max to new customers. Existing customers can enjoy HBO Max by:

1. Going to your myAT&T account overview via the web (not on myAT&T app). 
2. Look for the Activate HBO Max or Start Watching tile.
3. Download HBO Max app from their app store.
4. Open HBO Max app and select the Person icon.
   Select Sign In, then Sign in with a Provider.
5. Select AT&T and enter the AT&T User ID and Password. 
6. Confirm the log-in used is the User ID and Password associated with HBO Max benefit)
7. Start Streaming!

Get more HBO Max troubleshooting at the Help Center. 

Let us know if this helps! Thank you for posting on the AT&T Community Forums!

Rhoda, AT&T Community Specialist 

It actually worked. You should tell that to your tech support team. They said I didn't qualify.

Thank you

Thank you for the update, adamcolby.

We are happy to hear that the above steps worked for you, and you were able to log in to your HBO Max account. This is great news!

Thank you for contacting AT&T Community Forums. We are always here if you have any other questions or concerns. 

Clarissa, AT&T Community Specialist 

Doesn't work for me.  My account does say I should have access but when I try all the steps from Rhoda, I get a message saying that they can't verify my subscription.  I called AT&T and confirmed with an agent that I am eligible based on my account.  Frustrating.

Hello noelra, we understand how important it is to be able to use all the features that come with your wireless service.

Let's meet in a Direct Message, so we can review this further. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to speaking with you.

Kristin, AT&T Community Specialist