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H

New Member

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6 Messages

Sunday, September 5th, 2021 4:36 AM

Closed

HBO Max login not working

I have been trying to login and set up my HBO Max account since July and I keep getting and error that says to "try again later".  I've tried on my cellphone and computer and I keep getting the same message. I have tried all of the suggestions, faq's and troubleshooting. I was really excited to use it but now I'm disappointed and frustrated. 

This conversation has been merged. Please refer the main conversation:

ATT Wireless customer—HBO Max says it cannot verify my account

Community Support

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232.9K Messages

3 years ago

Thank you for reaching out to us, @ ! Allow for us to provide you with ways to login to your HBO Max Account!

 

 

Based on the fact that you are experiencing the same error message, regardless of going through the troubleshooting techniques and you have not yet used it. You would need to try accessing your HBO Max Account Through Your AT&T Account, by accessing the link previously provided. Once you are there you can sign in using your AT&T credentials and finish setting up your HBO Max Account. Let us know if the information provided was helpful and we will gladly be of further assistance!

 

 

Thank you from the Forums Community!

 

 

Ty, AT&T Community Specialist

New Member

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6 Messages

3 years ago

That is the link I have used and it never works. 

Community Support

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232.9K Messages

3 years ago

Let's address your HBO Max Sign-In inquiry @HalsteadK!

 

Please let us know if you qualify for HBO Max through our wireless plans to better assist you. To log in and stream HBO Max it is required to Set up your HBO Max on your account online. If you haven't already, please follow prompts under Next, set up HBO Max on select unlimited plans > choose your wireless plan and follow instructions under your plan. 

 

Next, sign in and stream HBO Max by downloading HBO Max app and signing in through tv/mobile provider. Check out our Compatible devices that work with HBO Max, that will allow streaming. 

 

We hope this helps! Reach back to us if you have additional questions!

 

Rhoda, AT&T Community Specialist 

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