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KemS's profile

New Member

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8 Messages

Thursday, March 23rd, 2023 8:09 AM

HBO Max Issue

Its been nearly two weeks since you requested I login to the link you provided and I have still not heard back from AT&T about this issue. I originally commented in this forum March 4th. I have been trying to contact AT&T for months regarding this issue. I have called multiple times, visited a local store and spoke to a manager and messaged in this forum also several times.  All I have gotten is the run around. I was repeatedly told to call different numbers, contact different units, told I would be called back and told I had to physically go into a local store to speak to a representative. When I went into the store I spoke to manager, who said they would look into it and would get back to me. When I attempted to contact the manager to follow up they never responded to me. The lack of customer service is beyond disappointing. I don't understand why you are not able to direct message again, or contact me another way, as initially I received an email from AT&T. This situation is not only frustrating but just ridiculous. It is ridiculous that AT&T has contacted me since last year telling me I am eligible for this service yet I am not able to get the service or assistance from AT&T just like numerous other customers. 

New Member

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8 Messages

1 year ago

I involved the Better Business Bureau after not getting a response for several weeks after originally commenting in this forum. I was contacted by a professional with AT&T within days of filing a complaint with the BBB. The AT&T professional assured me that this issue would be resolved. Today I was contacted by technical staff who resolved this issue. 

New Member

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3 Messages

1 year ago

You have been trying to resolve this issue for months, and you have reached out to AT&T through various channels, but to no avail. You've been given the runaround, told to call different numbers, visit a local store, and speak to different representatives. Even when you spoke to a manager at the local store, they promised to look into it and get back to you but never did. You are disappointed with the lack of customer service and find it ridiculous that despite being eligible for a service, you are unable to get the assistance you need. You're wondering why AT&T is not able to direct message you again or contact you through another means, as you initially received an email from them. You're not alone in your frustration, as many other customers have faced similar issues with AT&T.

New Member

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1 Message

1 year ago

It's unfortunate that despite visiting a local store and speaking to a manager, you have not received any updates or follow-up on your issue. The lack of communication and response is unacceptable and we apologize for any inconvenience caused.

We suggest trying to reach out to AT&T again and explaining the situation in detail. If you still do not receive a satisfactory response, you may want to consider filing a complaint with the appropriate regulatory agency or seeking assistance from a consumer advocacy group.

We understand how frustrating this situation can be, and we hope that AT&T will take the necessary steps to resolve your issue in a timely and satisfactory manner.

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