HBO Max Issue
Its been nearly two weeks since you requested I login to the link you provided and I have still not heard back from AT&T about this issue. I originally commented in this forum March 4th. I have been trying to contact AT&T for months regarding this issue. I have called multiple times, visited a local store and spoke to a manager and messaged in this forum also several times. All I have gotten is the run around. I was repeatedly told to call different numbers, contact different units, told I would be called back and told I had to physically go into a local store to speak to a representative. When I went into the store I spoke to manager, who said they would look into it and would get back to me. When I attempted to contact the manager to follow up they never responded to me. The lack of customer service is beyond disappointing. I don't understand why you are not able to direct message again, or contact me another way, as initially I received an email from AT&T. This situation is not only frustrating but just ridiculous. It is ridiculous that AT&T has contacted me since last year telling me I am eligible for this service yet I am not able to get the service or assistance from AT&T just like numerous other customers.